Remote Systems Technician — Proactive IT Support

Placements24; Richards Bay; Hybride; ZAR 240 000 - 400 000; Plein temps

Avantages offerts par ce poste

Remote work

Competitive salary

Professional growth

Health benefits

Team collaboration

Résumé du poste

Placements24 is seeking a highly capable Remote Systems Technician to join their team, providing expert remote support for installation, configuration, and ongoing maintenance of critical systems for clients in Richards Bay and nationwide.

You will diagnose issues remotely, document solutions, and contribute to knowledge bases while communicating clearly with clients. A self-starter with strong problem-solving and reliable home office setup is essential in this fully remote role.

Qualifications

• Proven experience in a Systems Technician or similar technical support role focused on remote operations.
• Strong understanding of Installation & Maintenance principles within a remote context.
• Proficiency with remote access tools, diagnostic software, and common operating systems.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly to a remote audience.
• Dedicated home office setup with reliable high-speed internet is required.

Responsabilités

• Provide remote troubleshooting and resolution for system hardware and software issues.
• Guide clients through remote installation and configuration processes.
• Monitor system performance and implement proactive maintenance strategies.
• Develop and update technical documentation and knowledge base resources for remote users.
• Escalate complex issues to senior technical staff when necessary.
• Ensure client satisfaction through timely and effective remote technical support.

Connaissances

Remote operations

Remote access tools

Diagnostic software

Operating systems

Problem solving

Clear communication

Outils

Remote access tools

Diagnostic software

Description du poste

Placements24 is seeking a highly capable Remote Systems Technician to join their team, providing expert remote support for installation, configuration, and ongoing maintenance of critical systems for clients in Richards Bay and nationwide.

You will diagnose issues remotely, document solutions, and contribute to knowledge bases while communicating clearly with clients. A self-starter with strong problem-solving and reliable home office setup is essential in this fully remote role.