Remote Support Manager — Concierge Client Success

Assetara Limited; Gqeberha; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Assetara Limited offers a remote Support Manager role focused on comprehensive product knowledge, concierge-level client support, and strict compliance with data handling. You will manage client queues, monitor SLA risks, and maintain CRM notes while ensuring professional, timely communication within the official workspace.

The role emphasizes confidentiality and anti-fraud handling of client data. The position requires deep product knowledge, meticulous message handling, and the ability to work

Qualifications

• Deep knowledge of all company products to provide accurate guidance to subscribed clients.
• Ability to manage queues and SLAs using the Broker Dashboard.
• Deliver professional, warm, and concise communication within the official workspace.

Responsibilities

• Provide concierge-level support to subscribed clients.
• Prioritize work via the Broker Dashboard and monitor SLA risks.
• Maintain strict separation between client-facing messages and private CRM notes.
• Review and fact-check AI-generated draft responses before submission.
• Escalate and justify operational actions with clear rationale.

Skills

Product expertise

CRM knowledge

Concierge communication

Confidential handling

Job description

Assetara Limited offers a remote Support Manager role focused on comprehensive product knowledge, concierge-level client support, and strict compliance with data handling. You will manage client queues, monitor SLA risks, and maintain CRM notes while ensuring professional, timely communication within the official workspace.

The role emphasizes confidentiality and anti-fraud handling of client data. The position requires deep product knowledge, meticulous message handling, and the ability to work