Remote Support Manager: Concierge Client Care

Assetara Limited; Johannesburg; Sur place; ZAR 984 000 - 1 476 000; Plein temps

Résumé du poste

Assetara Limited is seeking a dedicated Support Manager to join the team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, navigating platform tools, and maintaining confidential private notes while ensuring concierge-level service.

You will master all product areas, prioritize messages based on SLA risks, and communicate professionally within the official workspace.

Qualifications

• Deep product knowledge to guide clients on all features.
• Prioritise work via dashboards and monitor unread messages and SLA risks.
• Provide professional, concise communication within the official workspace.
• Maintain clear separation between client messages and internal notes.
• Review and fact-check AI draft responses before sending.
• Use system tools to file complaints or manage client queues with justification.

Responsabilités

• Gain deep knowledge of all company products to assist subscribed clients.
• Prioritise work using the Broker Dashboard and monitor SLA risks.
• Deliver concierge-level support and communicate within the official workspace.
• Maintain strict separation between client-facing messages and private notes.
• Review AI-generated drafts for accuracy before submission.
• Escalate and perform operational actions with clear justification.

Connaissances

Product knowledge

SLA management

Customer communication

CRM discipline

AI-assisted drafting

Escalation handling

Description du poste

Assetara Limited is seeking a dedicated Support Manager to join the team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, navigating platform tools, and maintaining confidential private notes while ensuring concierge-level service.

You will master all product areas, prioritize messages based on SLA risks, and communicate professionally within the official workspace.