Remote Support Agent: Inbound Calls & Tech Help

Mashreq Bank; South Africa; Teletrabalho; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonuses

Paid time off and flexible scheduling

Opportunities for career advancement

Resumo da oferta

A leading technology service provider in South Africa is seeking a highly motivated Inbound Call Handler for its Remote Support team. This role involves providing customer support, troubleshooting technical issues, and maintaining records of interactions. Ideal candidates will have strong communication skills and a year of experience in customer service. The position offers a flexible shift-based schedule and the opportunity to work in a collaborative and supportive environment.

Qualificações

• 1+ year of experience in customer service or call center.
• Ability to multitask and manage time effectively.
• Strong competency in troubleshooting software.

Responsabilidades

• Answer inbound customer calls and respond to inquiries.
• Troubleshoot technical issues and guide users.
• Maintain accurate records of customer interactions.

Conhecimentos

Verbal communication

Problem-solving

Active listening

Formação académica

High school diploma or equivalent

Associate or bachelor's degree

Ferramentas

CRM software

Ticketing systems (e.g., Zendesk, Salesforce)

Descrição da oferta de emprego

A leading technology service provider in South Africa is seeking a highly motivated Inbound Call Handler for its Remote Support team. This role involves providing customer support, troubleshooting technical issues, and maintaining records of interactions. Ideal candidates will have strong communication skills and a year of experience in customer service. The position offers a flexible shift-based schedule and the opportunity to work in a collaborative and supportive environment.