Remote Spa & Wellness Experience Coordinator

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Spa access

Professional growth

Team culture

Job summary

Placements24 is seeking a organized Remote Spa & Wellness Experience Coordinator to manage client bookings and inquiries for spa services. This hybrid role combines remote coordination with occasional in-office tasks in Randburg, acting as the first point of contact for clients and ensuring a seamless experience.

You will handle scheduling, communications, payments, and issue resolution, collaborating with service providers to optimize resources while maintaining a high standard of client

Qualifications

• Proven experience in customer service, administration, or hospitality.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities for effective client interaction.
• Proficiency in using scheduling software and digital communication tools.
• Ability to multitask and maintain composure in a fast-paced environment.

Responsibilities

• Manage appointment scheduling and bookings for spa and wellness services via phone, email, and online platforms.
• Respond promptly and professionally to client inquiries regarding services, pricing, and availability.
• Coordinate with service providers to ensure optimal scheduling and resource allocation.
• Process client payments and manage booking confirmations and reminders.
• Assist in resolving client issues or rescheduling requests efficiently and courteously.

Skills

Customer service

Administration

Hospitality

Organizational skills

Communication

Scheduling software

Tools

Scheduling software

Job description

About the Role

Our client is seeking an organized and customer-focused Remote Spa & Wellness Experience Coordinator to manage client bookings and inquiries for their services. This hybrid role involves coordinating appointments, managing client communication, and ensuring a seamless experience for individuals seeking spa and wellness treatments, operating primarily remotely with occasional requirements for in-office tasks in Randburg . You will be the first point of contact for clients, providing information, scheduling services, and addressing any logistical concerns to ensure their utmost satisfaction. This is an excellent opportunity to contribute to a high-quality wellness brand, hone your coordination skills, and play a vital role in delivering exceptional client experiences within a flexible work arrangement.

Key Responsibilities

• Manage appointment scheduling and bookings for spa and wellness services via phone, email, and online platforms.
• Respond promptly and professionally to client inquiries regarding services, pricing, and availability.
• Coordinate with service providers to ensure optimal scheduling and resource allocation.
• Process client payments and manage booking confirmations and reminders.
• Assist in resolving client issues or rescheduling requests efficiently and courteously.

Requirements

• Proven experience in customer service, administration, or hospitality, preferably in a spa or wellness setting.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities for effective client interaction.
• Proficiency in using scheduling software and digital communication tools.
• Ability to multitask and maintain composure in a fast-paced environment.

Benefits

• Competitive annual salary and performance-based incentives.
• Hybrid work model offering a balance of remote flexibility and in-office engagement.
• Complimentary or discounted access to spa and wellness services.
• Opportunities for professional growth and development within the wellness industry.
• A supportive team culture focused on client well-being and satisfaction.