Remote Social Support Specialist (Tembisa)

Placements24; Gauteng; Remote; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Retirement fund

Professional development

Team-building activities

Job summary

Placements24 seeks a highly motivated Remote Social Support Specialist to serve clients in Gauteng, South Africa. You will provide virtual counseling, guide clients to community resources, and develop personalized support plans from a home office.

Join a growing virtual team delivering accessible social care, leveraging Zoom or Teams, maintaining confidential records, and collaborating with partners to improve outcomes for individuals and families in need.

Qualifications

• A relevant degree in Social Work, Psychology, Counseling, or a closely related field.
• Minimum of 4 years of professional experience in social support, counseling, or case management.
• Demonstrated experience working with diverse populations and understanding their unique challenges.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and digital case management systems.

Responsibilities

• Provide virtual counseling, guidance, and support to individuals and families experiencing social difficulties.
• Assist clients in identifying needs and accessing community resources, social programs, and government assistance.
• Conduct virtual needs assessments and develop personalized support plans.
• Facilitate online support groups and educational workshops for clients.
• Maintain accurate and confidential client records using secure digital platforms.
• Collaborate with internal teams and external agencies via digital communication channels to coordinate client care.
• Advocate for clients' needs with service providers and stakeholders.
• Stay updated on relevant social policies, legislation, and available community resources.
• Respond to client inquiries and concerns promptly and professionally via phone, email, and video conferencing.
• Contribute to the continuous improvement of remote service delivery models.

Skills

Empathy

Verbal communication

Written communication

Remote work

Organizational skills

Education

Degree in Social Work, Psychology, Counseling

Tools

Zoom

Microsoft Teams

Digital case management systems

Job description

Our client, a forward-thinking organisation dedicated to enhancing social well-being, is seeking a highly motivated and skilled Remote Social Support Specialist to serve the community of Tembisa. This fully remote position allows you to leverage your expertise from the comfort of your home office while making a significant impact. You will be responsible for providing essential support, guidance, and resource navigation to individuals and families facing complex social challenges. This role demands exceptional communication skills, empathy, and a proactive approach to problem-solving. The successful candidate will play a crucial part in connecting clients with vital services, empowering them to achieve greater stability and independence. This is a unique opportunity to join a growing virtual team committed to accessible and effective social care solutions across Gauteng. You will be at the forefront of innovative service delivery, utilising digital tools to reach and support a diverse client base. The organisation values a person-centered approach, ensuring that every client receives tailored and compassionate assistance. We are committed to fostering a culture of inclusivity and professional excellence within our remote workforce.

Key Responsibilities

• Provide virtual counseling, guidance, and support to individuals and families experiencing social difficulties.
• Assist clients in identifying needs and accessing community resources, social programs, and government assistance.
• Conduct virtual needs assessments and develop personalized support plans.
• Facilitate online support groups and educational workshops for clients.
• Maintain accurate and confidential client records using secure digital platforms.
• Collaborate with internal teams and external agencies via digital communication channels to coordinate client care.
• Advocate for clients' needs with service providers and stakeholders.
• Stay updated on relevant social policies, legislation, and available community resources.
• Respond to client inquiries and concerns promptly and professionally via phone, email, and video conferencing.
• Contribute to the continuous improvement of remote service delivery models.

Requirements

• A relevant degree in Social Work, Psychology, Counseling, or a closely related field.
• Minimum of 4 years of professional experience in social support, counseling, or case management.
• Demonstrated experience working with diverse populations and understanding their unique challenges.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and digital case management systems.
• Strong organizational skills and the ability to manage a remote caseload effectively.
• Ability to work autonomously and demonstrate initiative in a remote setting.
• Knowledge of social services and support systems within South Africa, particularly Gauteng.
• A reliable internet connection and a dedicated home office space are essential.
• Must be available for scheduled client interactions and team meetings during South African business hours.

Benefits

• This role offers the distinct advantage of being fully remote, providing flexibility and eliminating commute times.
• Our client provides a competitive remuneration package, reflecting your skills and experience.
• You will have access to continuous professional development opportunities to enhance your skills in virtual service delivery.
• The organization fosters a supportive and collaborative virtual team environment, encouraging peer support and knowledge sharing.
• We offer comprehensive health insurance and contribute to a retirement fund.
• Opportunities for career advancement within a growing virtual social care network are available.
• Employee assistance programs are accessible for personal well-being.
• Regular virtual team-building activities aim to maintain strong collegial bonds.
• Clients receive enhanced access to support through this dedicated remote model.
• Your contribution will directly impact the lives of individuals and families in need.