Remote Social Support Specialist for Tembisa

Placements24; South Africa; Remote; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Remote work flexibility

Health benefits

Learning and development opportunities

Performance-based bonuses

Job summary

Placements24 is seeking a Remote Social Support Specialist to provide empathetic, digitally-delivered psychosocial support to clients in the Tembisa region and Gauteng. This role involves crisis intervention, remote assessments, and connecting clients to online resources.

You will work independently from home, coordinate with a virtual team, and use Zoom/Teams/Slack to support clients while upholding data privacy and client confidentiality. A social work background is preferred.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counselling, or related field.
• 2–4 years of experience providing social support or case management, preferably remote/tele-health.
• Proven ability to build rapport and provide empathetic support via virtual channels.
• Excellent written and verbal communication, with online etiquette.
• Familiarity with Zoom, Microsoft Teams, Slack and CRM systems.
• Understanding of social challenges in communities like Tembisa.

Responsibilities

• Provide remote psychosocial support and crisis intervention via digital platforms.
• Conduct virtual needs assessments and develop personalized support plans.
• Connect clients with community resources and social services online or locally.
• Guide clients through navigating healthcare, housing assistance, and government benefits.
• Maintain confidential, accurate electronic client records.
• Develop and deliver online workshops on relevant social issues.
• Collaborate with remote colleagues and external agencies via digital tools.
• Stay informed about social trends, policies, and resources affecting the community.
• Advocate for client needs within a digital service delivery framework.
• Ensure data privacy and security in all online interactions.

Skills

Empathetic communication

Remote communication

Strong organization

Time management

Education

Bachelor's degree in Social Work, Psychology, Counselling, or related field

Tools

Zoom

Microsoft Teams

Slack

CRM systems

Job description

Placements24 is seeking a Remote Social Support Specialist to provide empathetic, digitally-delivered psychosocial support to clients in the Tembisa region and Gauteng. This role involves crisis intervention, remote assessments, and connecting clients to online resources.

You will work independently from home, coordinate with a virtual team, and use Zoom/Teams/Slack to support clients while upholding data privacy and client confidentiality. A social work background is preferred.