Remote Smart Home Installation Specialist

Placements24

Sandton

Hybrid

ZAR 600,000 - 900,000

Full time

5 days ago

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Benefits offered by this job

Remote work

Training and development

Home office allowance

Innovative culture

Long-term engagement possibility

Job summary

Placements24 is seeking an Advanced Installation Technician to join its remote-first team, supporting smart home installations across South Africa from a home office in Sandton, Gauteng. The role emphasizes remote guidance for clients and local installers, complex troubleshooting, and documentation.

The ideal candidate has 6+ years in installation or maintenance, strong networking knowledge (Wi-Fi, Bluetooth, Zigbee) and excellent communication.

Qualifications

Minimum of 6 years of experience in technical installation, support, or a related field.
Proven experience in diagnosing and resolving complex technical issues remotely.
Strong understanding of network protocols (Wi-Fi, Bluetooth, Zigbee), home automation platforms, and associated hardware.
Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
Proficiency with remote support software, CRM systems, and communication platforms.
A reliable internet connection and a suitable home office environment.
Demonstrated ability to work autonomously and manage tasks effectively in a remote setting.

Responsibilities

Provide remote guidance to clients and local technicians on the installation and configuration of smart home systems.
Troubleshoot advanced technical issues related to hardware, software, networking, and system integration via phone, video, and remote access tools.
Interpret system diagrams and technical documentation to assist users in resolving complex installation problems.
Document technical solutions, troubleshooting steps, and best practices for the internal knowledge base.
Collaborate with engineering and support teams to elevate and resolve challenging technical problems.
Stay current with product updates, new features, and emerging technologies in the smart home and Installation & Maintenance sectors.
Assist in the development of installation guides and remote support protocols.
Monitor system performance and proactively identify potential issues during the setup phase.
Maintain professional and clear communication with all stakeholders, ensuring a positive customer experience.
Contribute to the improvement of remote support strategies and tools.