Advanced Installation Technician

Placements24; Sandton; Híbrido; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training and development

Home office allowance

Innovative culture

Long-term engagement possibility

Descripción de la vacante

Placements24 is seeking an Advanced Installation Technician to join its remote-first team, supporting smart home installations across South Africa from a home office in Sandton, Gauteng. The role emphasizes remote guidance for clients and local installers, complex troubleshooting, and documentation.

The ideal candidate has 6+ years in installation or maintenance, strong networking knowledge (Wi-Fi, Bluetooth, Zigbee) and excellent communication.

Formación

• Minimum of 6 years of experience in technical installation, support, or a related field.
• Proven experience in diagnosing and resolving complex technical issues remotely.
• Strong understanding of network protocols (Wi-Fi, Bluetooth, Zigbee), home automation platforms, and associated hardware.
• Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
• Proficiency with remote support software, CRM systems, and communication platforms.
• A reliable internet connection and a suitable home office environment.
• Demonstrated ability to work autonomously and manage tasks effectively in a remote setting.

Responsabilidades

• Provide remote guidance to clients and local technicians on the installation and configuration of smart home systems.
• Troubleshoot advanced technical issues related to hardware, software, networking, and system integration via phone, video, and remote access tools.
• Interpret system diagrams and technical documentation to assist users in resolving complex installation problems.
• Document technical solutions, troubleshooting steps, and best practices for the internal knowledge base.
• Collaborate with engineering and support teams to elevate and resolve challenging technical problems.
• Stay current with product updates, new features, and emerging technologies in the smart home and Installation & Maintenance sectors.
• Assist in the development of installation guides and remote support protocols.
• Monitor system performance and proactively identify potential issues during the setup phase.
• Maintain professional and clear communication with all stakeholders, ensuring a positive customer experience.
• Contribute to the improvement of remote support strategies and tools.

Conocimientos

Remote troubleshooting

Communication skills

Customer focused

Autonomous work

Problem solving

Technical installation

Herramientas

CRM systems

Remote support software

Descripción del empleo

About the Role

Our client, a fast-growing technology firm specializing in smart home integration, is seeking an Advanced Installation Technician to join their dynamic, remote-first team. While the company operates globally, this role specifically supports installations across South Africa, including areas around Sandton, Gauteng . You will be responsible for guiding clients and local installers through the intricate setup and configuration of our sophisticated smart home systems. This is a fully remote position where you'll leverage your technical expertise and excellent communication skills to ensure seamless deployments and troubleshoot complex issues from your home office. The ideal candidate has significant experience in the Installation & Maintenance field, particularly with connected devices and integrated systems, and excels in a remote support capacity. This role is perfect for an experienced technician who thrives on solving technical challenges and ensuring customer satisfaction without direct on-site supervision.

Key Responsibilities

• Provide remote expert guidance to clients and local technicians on the installation and configuration of smart home systems.
• Troubleshoot advanced technical issues related to hardware, software, networking, and system integration via phone, video, and remote access tools.
• Interpret system diagrams and technical documentation to assist users in resolving complex installation problems.
• Document technical solutions, troubleshooting steps, and best practices for the internal knowledge base.
• Collaborate with engineering and support teams to elevate and resolve challenging technical problems.
• Stay current with product updates, new features, and emerging technologies in the smart home and Installation & Maintenance sectors.
• Assist in the development of installation guides and remote support protocols.
• Monitor system performance and proactively identify potential issues during the setup phase.
• Maintain professional and clear communication with all stakeholders, ensuring a positive customer experience.
• Contribute to the improvement of remote support strategies and tools.

Requirements

• Minimum of 6 years of experience in technical installation, support, or a related field, preferably with smart home or integrated electronic systems.
• Proven experience in diagnosing and resolving complex technical issues remotely.
• Strong understanding of network protocols (Wi-Fi, Bluetooth, Zigbee), home automation platforms, and associated hardware.
• Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
• Proficiency with remote support software, CRM systems, and communication platforms.
• A reliable internet connection and a suitable home office environment.
• Demonstrated ability to work autonomously and manage tasks effectively in a remote setting.
• Strong problem-solving skills and a customer-focused mindset.
• Experience in the Installation & Maintenance field is essential.
• Ability to adapt to evolving technologies and product lines.

Benefits

• A competitive contract rate equivalent to an annual salary of ZAR.
• Fully remote work position offering unparalleled flexibility.
• Opportunity to work with state-of-the-art smart home technology.
• Access to ongoing training and development resources.
• Allowance for home office equipment and connectivity.
• Be part of an innovative and forward-thinking company culture.
• Direct impact on customer satisfaction and system success from afar.
• Potential for long-term contract engagement based on performance.