Senior Remote HVAC Install & Tech Support Expert
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Senior HVAC Installation Specialist in South Africa to guide customers and field technicians through complex HVAC installations and troubleshooting. You will analyze data, prepare documentation, and collaborate with engineering to improve product performance.
The role emphasizes remote diagnostics, virtual training, and strong communication skills to ensure high client satisfaction and adherence to safety standards.
Qualifications
- Proven experience as HVAC technician or installer.
- Deep knowledge of HVAC systems, refrigerants, electrical components and controls.
- Excellent diagnostic and problem-solving abilities.
- Strong communication and customer service skills.
- Experience with remote diagnostics and CRM tools.
Responsibilities
- Provide expert remote technical support for HVAC installations, configuration and troubleshooting.
- Lead virtual training sessions for customers and field teams on operation and best practices.
- Analyze diagnostic data and feedback to identify root causes and implement solutions.
- Create and maintain installation guides, troubleshooting manuals and knowledge base articles.
- Collaborate with engineering to provide product feedback and improvements.
- Manage a caseload of inquiries with timely, satisfactory resolutions.
- Stay current with industry trends, technologies and safety regulations.
- Ensure all installations meet safety standards and company policies.
Skills
Education
Tools
Job description
Placements24 is seeking a Remote Senior HVAC Installation Specialist in South Africa to guide customers and field technicians through complex HVAC installations and troubleshooting. You will analyze data, prepare documentation, and collaborate with engineering to improve product performance.
The role emphasizes remote diagnostics, virtual training, and strong communication skills to ensure high client satisfaction and adherence to safety standards.
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