Remote Senior Luxury Villa Host: Elite Guest Experience

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Remote work from anywhere

Remote work technology support

Professional development

Global guest experiences

Job summary

Placements24 is seeking a Senior Luxury Villa Host to manage the end-to-end guest experience for exclusive properties from a home office, coordinating with on-site teams and vendors to ensure flawless stays.

You will be the primary contact for discerning guests, anticipate needs, oversee pre-arrival details, and uphold the highest service standards to create unforgettable experiences.

Qualifications

• Minimum of 5 years of luxury hospitality or high-end villa management.
• Fluency in English with excellent communication skills.
• Strong organizational and multitasking abilities.
• Experience coordinating remote teams and on-site staff.

Responsibilities

• Serve as main point of contact for guests before, during, and after stay.
• Proactively manage guest requests and anticipate needs.
• Coordinate with property managers, housekeeping, maintenance, and catering teams to ensure villa services meet high standards.
• Oversee pre-arrival preparations and itinerary planning.
• Manage guest feedback and resolve issues promptly and professionally to maintain satisfaction.
• Develop and maintain relationships with guests to foster loyalty.

Skills

Luxury hospitality

Guest services

Remote work tools

English fluency

Vendor coordination

Tools

Property management software

Video conferencing tools

Remote collaboration tools

Job description

Placements24 is seeking a Senior Luxury Villa Host to manage the end-to-end guest experience for exclusive properties from a home office, coordinating with on-site teams and vendors to ensure flawless stays.

You will be the primary contact for discerning guests, anticipate needs, oversee pre-arrival details, and uphold the highest service standards to create unforgettable experiences.