Remote Senior Customer Support Leader

Placements24; Pietermaritzburg; Híbrido; ZAR 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Learning opportunities

Remote work

Retirement plan

Bonuses

Home office stipend

Descripción de la vacante

Placements24 is seeking a Remote Senior Customer Support Specialist to join a leading digital solutions company. The role is fully remote within South Africa and focuses on expert technical assistance, complex issue resolution, and knowledge-base development.

You will lead support for escalated inquiries, train junior staff, and work with product and engineering teams to drive improvements while maintaining high customer satisfaction and loyalty.

Formación

• Minimum 5 years in a customer support or helpdesk role.
• Two or more years in a senior or lead capacity.
• Excellent English verbal and written communication.
• Proven experience with remote customer support and CRM/ticketing systems.

Responsabilidades

• Provide expert-level technical support via phone, email and chat.
• Diagnose and resolve complex customer issues, escalate when needed.
• Maintain accurate records in the CRM system.
• Create and deliver training materials for junior staff.
• Collaborate with product and engineering teams on trends and improvements.
• Act as a subject matter expert for company products.

Conocimientos

Customer support

Remote work

Communication

Time management

Problem solving

Educación

IT certifications (preferred)

Herramientas

Salesforce

Zendesk

CRM software

Ticketing systems

Descripción del empleo

Placements24 is seeking a Remote Senior Customer Support Specialist to join a leading digital solutions company. The role is fully remote within South Africa and focuses on expert technical assistance, complex issue resolution, and knowledge-base development.

You will lead support for escalated inquiries, train junior staff, and work with product and engineering teams to drive improvements while maintaining high customer satisfaction and loyalty.