Senior Remote Customer Experience Lead

Placements24; Midrand; Hybrid; ZAR 234,000 - 357,000; Full time

Job summary

Placements24 is seeking a Remote Senior Customer Support Specialist to join a leading provider of digital solutions. You will be the first point of contact for clients, delivering expert assistance via phone, email and chat, and ensuring a seamless customer experience in a fully remote environment.

The role requires 3-5 years in customer service, excellent communication, problem solving, and the ability to work independently.

Qualifications

• Minimum 3-5 years of experience in a customer service or helpdesk role.
• Proficiency with CRM software and ticketing systems.
• Excellent verbal and written communication.
• Ability to work independently in a fully remote setting.
• Bachelor's degree in a related field is a plus.

Responsibilities

• Provide comprehensive technical and non-technical support to clients via phone, email, and chat channels.
• Troubleshoot and resolve customer issues related to products and services efficiently and effectively.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer's overall experience.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the product suite and service offerings.
• Identify trends in customer inquiries and provide feedback to product and development teams.

Skills

Customer service

Communication skills

Problem solving

Remote work

Time management

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a Remote Senior Customer Support Specialist to join a leading provider of digital solutions. You will be the first point of contact for clients, delivering expert assistance via phone, email and chat, and ensuring a seamless customer experience in a fully remote environment.

The role requires 3-5 years in customer service, excellent communication, problem solving, and the ability to work independently.