Senior Tourism Operations Lead – Eastern Cape

Placements24; Gqeberha; Presencial; ZAR 600 000 - 1 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Familiarization travel opportunities

Professional development and training

Growth-focused work environment

Resumo da oferta

Placements24 seeks a dynamic Tourism Operations Manager to lead the Eastern Cape tour operations from Port Elizabeth. You will oversee planning, execution, and quality assurance of all tour packages while guiding a team of tour guides and staff.

You will negotiate with hotels and transport providers, refine itineraries, and ensure safety and service standards across all departures. Strong logistics and customer service are essential for delivering unforgettable experiences.

Qualificações

• Minimum of 5 years of experience in tourism operations management or a related field.
• Proven experience in managing teams and leading operational activities.
• Strong negotiation and contract management skills with suppliers.
• In-depth knowledge of the Eastern Cape region's tourism offerings and infrastructure.
• Excellent tour planning, logistics, and customer service principles.
• Proficiency in using tour operator software and standard office applications.
• Excellent communication and interpersonal skills.
• A relevant qualification in Tourism Management or Hospitality is advantageous.

Responsabilidades

• Oversee the day-to-day operations of the tour department, ensuring efficient planning and execution of all tours.
• Manage and motivate a team of tour guides, operations staff, and customer service representatives.
• Develop and maintain relationships with hotels, transport providers, activity operators, and other key suppliers in Eastern Cape.
• Negotiate contracts and rates with suppliers to ensure competitive pricing and high service quality.
• Develop and refine tour itineraries and packages to meet market demands and client expectations.
• Ensure compliance with all relevant safety regulations and tourism industry standards.
• Handle customer inquiries, complaints, and emergencies promptly and professionally.
• Monitor tour feedback and implement improvements to enhance the overall customer experience.
• Manage operational budgets and control costs effectively.
• Conduct quality control checks on tours and services provided.

Conhecimentos

Team leadership

Negotiation

Tourism operations

Logistics planning

Communication skills

Problem solving

Customer service

Formação académica

Tourism Management qualification

Ferramentas

Tour operator software

MS Office

Descrição da oferta de emprego

Placements24 seeks a dynamic Tourism Operations Manager to lead the Eastern Cape tour operations from Port Elizabeth. You will oversee planning, execution, and quality assurance of all tour packages while guiding a team of tour guides and staff.

You will negotiate with hotels and transport providers, refine itineraries, and ensure safety and service standards across all departures. Strong logistics and customer service are essential for delivering unforgettable experiences.