Remote Retail Operations Support Specialist

Placements24; East London; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career growth

Generous PTO

Collaborative culture

Job summary

Placements24 is seeking a dedicated Remote Retail Operations Support Specialist to join a distributed team supporting store operations across regions, including East London. This fully remote role emphasizes strong organization and clear communication to assist retail teams with queries and process improvements.

You will work with CRM and ticketing tools, document workflows, and collaborate with cross‑functional groups to ensure smooth service delivery while maintaining operational efficiency

Qualifications

• Minimum of 3 years of experience in retail operations or store support.
• Proven ability to troubleshoot and resolve operational issues.
• Strong communication, organizational and time management skills.
• Experience using CRM, ticketing tools and MS Office in a remote setup.
• Familiarity with retail best practices and store operations.

Responsibilities

• Provide remote technical and operational support to retail teams via phone, email and chat.
• Assist with new operating procedures, policies and system updates.
• Monitor key metrics and identify potential issues or improvements.
• Document support processes and create user guides for store staff.
• Collaborate with cross‑functional teams to ensure seamless service delivery.
• Handle various operational requests and administrative tasks efficiently.

Skills

CRM software

Ticketing systems

Microsoft Office

Remote collaboration

Tools

CRM platforms

Ticketing systems software

MS Office Suite

Job description

About the Role

Our client is actively seeking a dedicated and proactive Remote Retail Operations Support Specialist to join their distributed team, providing essential support to retail operations across various regions, including East London. In this fully remote role, you will be responsible for assisting store teams with operational queries, implementing company-wide initiatives, and ensuring the smooth execution of daily retail processes. This position requires strong organizational skills, excellent communication capabilities, and a solid understanding of retail environments, all managed through digital platforms. You will play a pivotal role in maintaining operational efficiency and supporting the success of our client's retail footprint from anywhere.

Key Responsibilities

• Provide remote technical and operational support to retail store teams via phone, email, and chat.
• Assist with the implementation of new operational procedures, policies, and system updates.
• Monitor key operational metrics and identify potential issues or areas for improvement.
• Document support processes and create user guides for store staff.
• Collaborate with cross-functional teams to resolve operational challenges and ensure seamless service delivery.
• Process and manage various operational requests and administrative tasks efficiently.

Requirements

• Minimum of 3 years of experience in retail operations, store support, or a similar role.
• Demonstrated ability to troubleshoot and resolve operational issues effectively.
• Excellent communication, organizational, and time management skills.
• Proficiency with CRM software, ticketing systems, and Microsoft Office Suite.
• Experience working effectively in a remote or distributed team environment.
• A strong understanding of retail best practices and store-level operations.

Benefits

• Competitive salary and comprehensive benefits package.
• The flexibility of a fully remote work arrangement.
• Opportunities for professional growth and development in a growing company.
• Generous paid time off and holiday schedule.
• A collaborative and supportive virtual work culture.