Impactful Remote Retail Operations Specialist

Placements24; East London; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career growth

Generous PTO

Collaborative culture

Job summary

Placements24 is seeking a dedicated Remote Retail Operations Support Specialist to join a distributed team supporting store operations across regions, including East London. This fully remote role emphasizes strong organization and clear communication to assist retail teams with queries and process improvements.

You will work with CRM and ticketing tools, document workflows, and collaborate with cross‑functional groups to ensure smooth service delivery while maintaining operational efficiency

Qualifications

• Minimum of 3 years of experience in retail operations or store support.
• Proven ability to troubleshoot and resolve operational issues.
• Strong communication, organizational and time management skills.
• Experience using CRM, ticketing tools and MS Office in a remote setup.
• Familiarity with retail best practices and store operations.

Responsibilities

• Provide remote technical and operational support to retail teams via phone, email and chat.
• Assist with new operating procedures, policies and system updates.
• Monitor key metrics and identify potential issues or improvements.
• Document support processes and create user guides for store staff.
• Collaborate with cross‑functional teams to ensure seamless service delivery.
• Handle various operational requests and administrative tasks efficiently.

Skills

CRM software

Ticketing systems

Microsoft Office

Remote collaboration

Tools

CRM platforms

Ticketing systems software

MS Office Suite

Job description

Placements24 is seeking a dedicated Remote Retail Operations Support Specialist to join a distributed team supporting store operations across regions, including East London. This fully remote role emphasizes strong organization and clear communication to assist retail teams with queries and process improvements.

You will work with CRM and ticketing tools, document workflows, and collaborate with cross‑functional groups to ensure smooth service delivery while maintaining operational efficiency