Remote Retail Operations Specialist

Placements24; Midrand; Hybrid; ZAR 350,000 - 550,000; Full time

Job summary

Placements24 is seeking a dynamic Remote Retail Operations Specialist to oversee day-to-day operations of multiple retail channels from a remote-first setup. You will implement processes, support staff, and drive KPIs across the organization while collaborating with cross-functional teams.

The role emphasizes inventory control, remote training, and analytical problem-solving to optimize efficiency and customer service in a distributed work environment.

Qualifications

• Proven experience in retail operations management, preferably in a remote or hybrid environment.
• Strong understanding of retail processes including inventory, supply chain and customer service.
• Proficiency with retail management software and CRM systems.

Responsibilities

• Develop, implement and maintain efficient retail operational procedures for remote teams.
• Monitor operational metrics and identify improvements with actionable strategies.
• Provide remote training to staff on processes, systems and best practices.
• Coordinate with sales, marketing and logistics to ensure seamless operations.
• Manage and optimize inventories, supply chain logistics and order fulfillment.
• Review workflows and implement changes to improve efficiency.

Skills

Retail operations

Analytical thinking

Problem-solving

Remote work experience

Tools

CRM systems

Retail management software

Job description

About the Role

Our client is seeking a dynamic and detail-oriented Remote Retail Operations Specialist to join their expanding team. This role is crucial for ensuring the smooth and efficient day-to-day operations of our client's various retail channels, all managed from a remote-first perspective. You will be instrumental in implementing and refining operational processes, supporting retail staff, and driving key performance indicators across the organization. This is an excellent opportunity to make a significant impact within a growing company, contributing to its success from the comfort of your own home office, while being an integral part of a collaborative and forward-thinking team that values innovation and operational excellence.

Key Responsibilities

• Develop, implement, and maintain efficient retail operational procedures and policies to support a remote workforce.
• Monitor and analyze key operational metrics, identifying areas for improvement and developing actionable strategies.
• Provide remote support and training to retail staff on operational processes, systems, and best practices.
• Coordinate with cross-functional teams, including sales, marketing, and logistics, to ensure seamless operations.
• Manage and optimize inventory levels, supply chain logistics, and order fulfillment processes.
• Conduct regular performance reviews of operational workflows and implement necessary adjustments for enhanced efficiency.

Requirements

• Proven experience in retail operations management, preferably in a remote or hybrid environment.
• Strong understanding of retail business processes, including inventory management, supply chain, and customer service.
• Proficiency in using retail management software and CRM systems .
• Excellent analytical, problem-solving, and decision-making skills.