Remote Reservations Supervisor — Groups & Production

Placements24; South Africa; Remote; ZAR 420,000 - 520,000; Full time

Job summary

Hilton in South Africa is seeking a Reservations Supervisor to lead group reservations and production bookings, ensuring accurate block management, rooming lists, and timely communications with Sales, Events, and Commercial teams.

You will supervise reservations agents, refine SOPs, monitor rate loading and billing, and collaborate with operations to deliver smooth guest experiences. A minimum 2–3 years in hotel reservations and experience with PMS/CRS systems are required.

Qualifications

• Minimum 2-3 years' experience in a hotel reservations environment.
• Proven experience with a hotel PMS and CRS (OnQ / OnQ Revenue & Inventory / PEP or equivalent Hilton systems strongly preferred; Opera experience also relevant).
• Strong working knowledge of GDS booking channels and OTA extranets.
• Advanced Excel skills, including pivot tables, VLOOKUP/XLOOKUP, and the ability to build and maintain clean production and pace reports.
• Solid grasp of core hospitality revenue concepts, including ADR, RevPAR, occupancy, and pace, sufficient to interpret and contribute to production reporting.
• Excellent written and verbal communication skills, with the confidence to liaise directly with travel partners, group bookers, and senior stakeholders.

Responsibilities

• Own end-to-end group reservations process from block setup through rooming list management, amendments, and final departure reconciliation.
• Responsible for preparing and finalizing all Group Resumes, ensuring accurate operational details are handed over to Operations.
• Liaise with Sales, Events, and Commercial teams to ensure group blocks are accurately loaded and updated.
• Manage group inventory and rooming lists with high accuracy, flagging pick-up risk or contractual discrepancies.
• Act as key contact for group bookers and travel partners on reservations queries; coordinate meetings and events.
• Lead on training and onboarding of reservations agents; conduct regular quality checks on reservations accuracy.

Skills

Hotel reservations

GDS & OTAs

Excel (Pivot, VLOOKUP)

Revenue concepts

Communication

Education

Degree in business or related

Tools

OnQ CRS

Opera PMS

GDS systems

PEP system

Job description

Hilton in South Africa is seeking a Reservations Supervisor to lead group reservations and production bookings, ensuring accurate block management, rooming lists, and timely communications with Sales, Events, and Commercial teams.

You will supervise reservations agents, refine SOPs, monitor rate loading and billing, and collaborate with operations to deliver smooth guest experiences. A minimum 2–3 years in hotel reservations and experience with PMS/CRS systems are required.