Remote Portfolio Administrator: Employee Benefits

Jigsaw Group; Cape Town; Hybrid; ZAR 260,000 - 420,000; Full time

Job summary

Jigsaw Group in Cape Town seeks an experienced Group Risk / Employee Benefits administrator to manage membership data, reconciliations and premium processing. You will ensure accuracy across multiple schemes, maintain compliance with PPR requirements, and support annual renewals while delivering reliable reporting to management.

The role requires strong Excel skills, 3–5 years’ experience in the Risk Benefit sector, and the ability to work from home with reliable connectivity in a hybrid Cape

Qualifications

• Minimum 3–5 years’ experience in Group Risk / Employee Benefits administration.
• Solid understanding of the Risk Benefit and Financial Services industry.
• Experience with reconciliation and premium data processing.
• Compliance with PPR requirements and governance in financial services.

Responsibilities

• Ensure receipt of monthly premiums and membership data from clients and intermediaries.
• Accurately update and maintain membership records on relevant administration platforms.
• Reconciling membership data against premiums received for each scheme.
• Maintain compliance with internal procedures and industry regulations (incl. PPR requirements).
• Identify and process members exceeding Free Cover Limits, ensuring medical requirements are correctly managed.
• Prepare and issue monthly premium reconciliations to clients, highlighting discrepancies.
• Perform credit control checks and follow up for overpayments/underpayments.
• Follow PPR15 processes by informing clients of non-payment within deadlines.
• Attend to client requests (benefit statements, conversion options, monthly billings).
• Assist divisional renewals team with information for annual renewals and provide accurate reporting to management.

Skills

Excel

Analytical

Accounting

Independence

Organisational skills

Risk Benefits knowledge

Education

Business/Finance or Employee Benefits degree

Job description

Jigsaw Group in Cape Town seeks an experienced Group Risk / Employee Benefits administrator to manage membership data, reconciliations and premium processing. You will ensure accuracy across multiple schemes, maintain compliance with PPR requirements, and support annual renewals while delivering reliable reporting to management.

The role requires strong Excel skills, 3–5 years’ experience in the Risk Benefit sector, and the ability to work from home with reliable connectivity in a hybrid Cape