Employee Benefits Administrator II

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Clicks Group Limited is recruiting an Employee Benefits Administrator II to join its Group Compensation & Benefits Services team at Clicks Head Office in Cape Town. The role reports to the Employee Benefits Specialist and focuses on coordinating retirement and risk benefit programmes.

Key duties include administering retirement off-boarding, supporting disability, funeral claims, death-in-service processes, maintaining trackers, and ensuring timely payroll updates in collaboration with HR and

Qualifications

• Matric is essential.
• HR qualification or related national diploma, bachelor's degree.
• Minimum 3 years employee benefits experience.

Responsibilities

• Coordinate retirement and benefits processes for the Group.
• Assist with disability member resignations or retirements.
• Support funeral claim submission and follow-up with HR.
• Manage death-in-service application with insurers and funds.
• Maintain disability trackers and update payroll records.
• Ensure compliance with Fund policy and Fund Rules.

Skills

Customer relations

Empathy

Documentation review

Team player

Time management

Education

Matric

HR Qualification

National Diploma in HR

Bachelor's degree

Tools

MS Office

Advanced Excel

Job description

We are looking to recruit an Employee Benefits Administrator II to work within the Group Compensation & Benefits Services department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Employee Benefits Specialist.

Job purpose:

To coordinate the delivery of the Group’s retirement and risk benefit programmes.

Job objectives:

• To facilitate the Group’s retirement off-boarding process by ensuring that employees reaching normal retirement age receive timeous communication and that employees requesting early retirement have all the information to facilitate discussions with their financial advisors
• To assist with the administrative process when disability members resign or retire
• To support the HR teams with the submission and follow-up of funeral claims
• To coordinate the death-in-service application process by collating the required information and providing support to HR, the Insurer and Fund administrators
• Manage the disability claim application process by ensuring that the relevant documentation is completed accurately and offer support to HR and the Insurer
• Review all Disability reports to ensure minimal comebacks from the insurers and monitor requests for outstanding requirements
• To monitor disability anniversary and review dates and ensure administrative processes are timeously completed
• To assist with preparing input for monthly disability changes and to log the required updates timeously for Payroll records to be amended
• To maintain updated death and disability benefit trackers in a presentable format
• To assist with the pension-backed housing loans process including log Payroll updates
• To ensure that all retirement and related benefit requests are dealt with in accordance with the Group’s Fund policy and relevant Fund Rules including timeous submission of online withdrawal forms
• To ensure that 4Me logs and the Benefits Queries mailbox is attended to daily

Education & Experience:

• Matric (Essential).
• HR Qualification or related National Diploma (Essential), bachelor’s degree
• Minimum 3 years employee benefits experience (Essential).

Job related knowledge:

• MS Office with Advanced Excel (Essential).
• Must have knowledge of the Pension Funds Act and death benefit distribution (Essential).

Job related skills:

• Customer relationship management (Essential).
• Ability to empathise (Essential).
• Review and analyse documentation (Essential).
• Working with People; Team Player
• Analyse, Present and Communicate Information
• Planning and Organising; Time Management
• Deliver Results & Meet Customer Expectations
• Show Initiative and Seek opportunities to improve performance