Group Benefits Senior Representative & Service Manager

Hire Resolve; Pretoria; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Hire Resolve is seeking an experienced Group Benefits Senior Representative & Service Manager in Pretoria. This role combines senior advisory consulting with client services management, overseeing corporate employee benefit portfolios.

The ideal candidate will need a BCom degree and 5+ years of experience in group benefits. Bilingual fluency in English and an African language is essential. The position offers a competitive salary based on experience.

Qualifications

• Minimum 5 years experience as a senior representative/manager in group benefits.
• RE5 certification preferred.
• Knowledge of South Africa's financial fund managers required.

Responsibilities

• Act as both a senior sales consultant and client service manager.
• Manage group benefit frameworks including life cover and pension schemes.
• Generate quotes and liaise with investment and insurance fund managers.
• Handle servicing inquiries and build corporate relationships.

Skills

Senior advisory consulting

Client services management

Bilingual in English and African language

Technical knowledge of financial products

Experience in group benefits sector

Education

BCom degree or equivalent

Matric with relevant NQF 4 or 5 qualification

Job description

Group Benefits Senior Representative & Service Manager

A reputable and well-established financial services provider is seeking an experienced, high-impact Group Benefits Senior Representative & Service Manager to join their team in Pretoria. This unique dual-function role requires a combination of senior advisory consulting and hands-on client services management. The ideal candidate will take ownership of corporate employee benefit portfolios, ensuring a high level of technical precision and personalized client care.

Key Performance Areas:

• Dual-Function Consulting & Management: Act as both a senior sales consultant and a dedicated client service manager to deliver a seamless end-to-end employee benefits experience.
• Group Benefits Administration: Structure, advise on, and manage group corporate benefit frameworks, covering life cover, provident funds, pension schemes, and dread disease/disability products.
• Quotations & Underwriting Liaison: Generate accurate quotes, structure competitive product frameworks, and engage directly with South Africa's major investment and insurance fund managers.
• Client Relationship & Service Delivery: Manage day-to-day servicing inquiries, resolve escalated queries, and build sustainable, long-term corporate relationships.

Minimum Requirements:

• Education: A completed BCom degree or an equivalent tertiary qualification is highly preferred. A minimum of Matric with a relevant NQF 4 or 5 qualification in Financial Services will also be considered.
• Professional Registration: Regulatory Examination 5 (RE5) certification is highly preferred.
• Experience: Minimum of 5+ years of extensive experience as a senior representative/manager specifically within the group benefits and employee benefits sector.
• Languages: Fully bilingual in English and an African language (with a strong focus on local languages such as isiZulu, isiXhosa, and SeSotho) to support a diverse member and client base.
• Technical Knowledge: Deep working familiarity with the product offerings and operational rules of South Africa's major financial fund managers.
• Advantageous: Any prior experience dealing with financial investments, legal trusts, or broader commercial insurance lines is beneficial but not compulsory.

Our client is offering a highly competitive salary for this role based on experience.