Remote Payroll Client Success Coordinator

Remote; South Africa; Remote; ZAR 317,000 - 714,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Async schedule

Parental leave (16 weeks)

Home office budget

Mental health support

Stock options

Job summary

Remote is seeking a Coordinator, Payroll Client Services to resolve customer payroll inquiries and support payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, building foundational payroll expertise.

This role emphasizes clear customer communication, adherence to SLAs, and growing independence as you gain experience in a fully remote, asynchronous environment with competitive benefits.

Qualifications

• Strong attention to detail.
• Clear communication with customers.
• Willingness to learn payroll concepts and processes.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet SLAs.
• Follow defined workflows and escalate complex cases as needed.
• Document issue details and resolution steps clearly.
• Provide timely updates on issue status and resolution timelines.

Skills

Attention to detail

Clear communication

Job description

Remote is seeking a Coordinator, Payroll Client Services to resolve customer payroll inquiries and support payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently, building foundational payroll expertise.

This role emphasizes clear customer communication, adherence to SLAs, and growing independence as you gain experience in a fully remote, asynchronous environment with competitive benefits.