Call Center Representative – Work From Home Jobs

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is seeking dedicated Call Center Representatives to join their remote team. In this role, you will handle customer interactions, resolve issues, and provide accurate information. The position requires strong communication skills and offers flexible scheduling with competitive hourly pay and performance-based incentives.

Benefits

Competitive hourly pay

Flexible work-from-home arrangements

Paid training

Career advancement opportunities

Health and wellness benefits

Supportive work environment

Qualifications

• Strong verbal and written communication skills are a must.
• Ability to remain calm and professional under pressure.
• Reliable internet connection for remote work.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Make outbound calls to follow up with customers.
• Provide accurate information regarding products and services.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving skills

Active listening skills

Ability to multitask

Proficiency in using computers

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Job Summary

Progressive Technology is seeking dedicated and customer-focused Call Center Representatives to join our growing remote team. In this role, you will handle inbound and outbound customer interactions, provide accurate information, resolve issues efficiently, and ensure a positive customer experience. This is a fully remote opportunity, ideal for individuals who are enthusiastic about delivering excellent service while enjoying the flexibility of working from home.

Key Responsibilities

• Answer inbound customer calls and respond to inquiries in a professional and timely manner.

• Make outbound calls to follow up with customers, verify information, or conduct feedback surveys.

• Provide accurate information regarding products, services, billing, and company policies.

• Resolve customer complaints by identifying issues, providing solutions, and escalating complex cases when necessary.

• Document customer interactions, feedback, and resolutions in company systems.

• Meet daily/weekly performance targets including call handling time, quality scores, and customer satisfaction.

• Collaborate with team members and supervisors to improve call center processes and performance.

• Maintain confidentiality of customer information and comply with company policies and procedures.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).

• Strong verbal and written communication skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using computers, CRM systems, and call center software.

• Strong problem-solving and active listening skills.

• Ability to multitask, manage time effectively, and adapt to fast-paced environments.

• Reliable internet connection and a quiet workspace suitable for remote work.

Experience

• Prior experience in a call center, customer service, or remote support role preferred but not mandatory.

• Freshers with excellent communication skills and willingness to learn are welcome to apply.

Working Hours

• Flexible scheduling options with both full-time and part-time roles available.

• Shifts may include weekdays, evenings, weekends, and holidays depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Ability to build rapport and maintain positive customer relationships.

• Comfortable using online communication tools and virtual collaboration platforms.

• Self-motivated with the ability to work independently in a remote setting.

Benefits

• Competitive hourly pay with performance-based incentives.

• Flexible work-from-home arrangements.

• Paid training and continuous skill development.

• Opportunities for career advancement within the company.

• Health and wellness benefits (for eligible employees).

• Supportive and inclusive work environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that our people are our greatest strength. As a Call Center Representative, you will play a vital role in shaping customer experiences and building trust in our brand. We offer flexible working conditions, professional growth opportunities, and a positive team culture where your contributions are valued and rewarded.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their communication skills and suitability for the role. Apply directly through our company careers page or via email to the HR recruitment team. Shortlisted candidates will be contacted for an online interview and assessment.