Business Operations Manager

The Digital Plug; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Digital Plug is seeking a Business Operations Manager to lead and optimise agency operations, ensuring seamless collaboration across strategy, creative, digital, media, production, and client service teams.

This is an exciting opportunity for a results-oriented individual who thrives on bringing structure, efficiency, and accountability to complex projects while ensuring the successful delivery of integrated marketing campaigns.

Qualifications

• Bachelor’s degree in business management, marketing, operations management, commerce, or a related field.
• Project management qualification or certification will be advantageous.
• Minimum 5 years' experience in operations management, project management, agency operations, or marketing operations.
• Experience within a marketing, advertising, media, digital, or communications agency environment.
• Proven experience managing multiple projects and cross-functional teams simultaneously.

Responsibilities

• Oversee and manage the day-to-day operational activities of the agency.
• Coordinate workflow and collaboration between strategy, creative, digital, media, production, and account management teams.
• Ensure effective planning, execution, and delivery of integrated marketing campaigns.
• Manage project timelines, budgets, resource allocation, and operational priorities.
• Monitor agency capacity and optimize resource utilization.
• Implement and continuously improve operational systems, policies, and processes.
• Track project profitability, operational performance, and productivity metrics.
• Develop operational reports and dashboards for leadership decision-making.
• Ensure high standards of client service delivery and project governance.
• Identify operational risks and implement corrective actions where necessary.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

Skills

Operations management

Project management

Cross-functional leadership

Planning & budgeting

Stakeholder management

Analytical reporting

Communication skills

Workflow tools

Education

Bachelor's degree in business/related field

Project management certification

Job description

Business Operations Manager to lead and optimise our agency operations, ensuring seamless collaboration across strategy, creative, digital, media, production, and client service teams.
This is an exciting opportunity for a results-oriented individual who thrives on bringing structure, efficiency, and accountability to complex projects while ensuring the successful delivery of integrated marketing campaigns.

About the role

As the business operations manager, you will be responsible for overseeing The Digital Plug's operational framework, ensuring that all departments work together as one integrated system. You will manage workflows, resources, project delivery, and operational processes to ensure campaigns are delivered on time, within budget, and to the highest quality standards. You will play a key role in supporting business growth, improving profitability, enhancing client satisfaction, and driving operational efficiency across the agency.

Key responsibilities

• Oversee and manage the day-to-day operational activities of the agency.
• Coordinate workflow and collaboration between strategy, creative, digital, media, production, and account management teams.
• Ensure effective planning, execution, and delivery of integrated marketing campaigns.
• Manage project timelines, budgets, resource allocation, and operational priorities.
• Monitor agency capacity and optimize resource utilization.
• Implement and continuously improve operational systems, policies, and processes.
• Track project profitability, operational performance, and productivity metrics.
• Develop operational reports and dashboards for leadership decision-making.
• Ensure high standards of client service delivery and project governance.
• Identify operational risks and implement corrective actions where necessary.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

REQUIREMENTS

Minimum requirements:

Qualifications:

• Bachelor’s degree in business management, marketing, operations management, commerce, or a related field.
• Project management qualification or certification will be advantageous.

Experience:

• Minimum 5 years' experience in operations management, project management, agency operations, or marketing operations.
• Experience within a marketing, advertising, media, digital, or communications agency environment.
• Proven experience managing multiple projects and cross-functional teams simultaneously.

Skills and competencies:

• Strong operational and project management skills.
• Excellent planning, organizational, and coordination abilities.
• Commercial and financial acumen.
• Strong stakeholder and client management capability.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced reporting, analytical, and problem-solving skills.
• Exceptional communication and leadership skills.
• Proficiency in project management and workflow management tools.