Remote Lead Operations Manager - Scale Growth & Efficiency

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Career advancement

Remuneration package

Remote work

Technology/tools access

Team culture

Professional development

Job summary

Placements24 invites applications for a Lead Operations Manager to head our remote operations division. This fully remote role focuses on building and managing high‑performing teams, driving efficiency, and executing strategic initiatives that scale with growth.

You will oversee day-to-day operations, resource planning, budgets, and KPI tracking, collaborating with product, sales, and customer support to ensure seamless delivery.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.
• Minimum of 6 years of progressive experience in operations management, with at least 2 years in a leadership role.
• Proven track record of managing complex operations and driving improvements.
• Strong understanding of operational frameworks, supply chain, and process optimization.
• Exceptional leadership and motivational skills.
• Excellent analytical and problem-solving abilities with a data-driven approach.
• Outstanding communication, negotiation, interpersonal skills.
• Proficiency in operational management software and tools.
• Experience thriving in a remote work environment and managing remote teams.
• Must be based within South Africa for occasional team interactions if required, though fully remote.

Responsibilities

• Develop and implement operational strategies to optimize efficiency, productivity, and cost-effectiveness.
• Oversee and manage all aspects of daily operations, including resource allocation, workflow management, and process improvement.
• Lead, mentor, and develop a team of operations specialists, fostering a culture of accountability and high performance.
• Establish and monitor KPIs to track operational success and identify areas for enhancement.
• Collaborate with cross-functional teams, including product development, sales, and customer support, to ensure alignment and seamless integration.
• Manage operational budgets, forecasts, and resource planning effectively.
• Implement and refine operational policies and procedures to ensure compliance and best practices.
• Drive continuous improvement initiatives, leveraging data and feedback to enhance operational outcomes.
• Ensure the highest levels of customer satisfaction through efficient and effective operational support.

Skills

Leadership

Remote management

Data-driven

Communication

Analytical thinking

Problem solving

Negotiation

Project management

Education

Bachelor's degree

MBA preferred

Tools

ERP software

Analytics tools

Job description

Placements24 invites applications for a Lead Operations Manager to head our remote operations division. This fully remote role focuses on building and managing high‑performing teams, driving efficiency, and executing strategic initiatives that scale with growth.

You will oversee day-to-day operations, resource planning, budgets, and KPI tracking, collaborating with product, sales, and customer support to ensure seamless delivery.