Agency Operations Lead: Campaigns & Delivery

The Digital Plug; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Digital Plug is seeking a Business Operations Manager to lead and optimise agency operations, ensuring seamless collaboration across strategy, creative, digital, media, production, and client service teams.

This is an exciting opportunity for a results-oriented individual who thrives on bringing structure, efficiency, and accountability to complex projects while ensuring the successful delivery of integrated marketing campaigns.

Qualifications

• Bachelor’s degree in business management, marketing, operations management, commerce, or a related field.
• Project management qualification or certification will be advantageous.
• Minimum 5 years' experience in operations management, project management, agency operations, or marketing operations.
• Experience within a marketing, advertising, media, digital, or communications agency environment.
• Proven experience managing multiple projects and cross-functional teams simultaneously.

Responsibilities

• Oversee and manage the day-to-day operational activities of the agency.
• Coordinate workflow and collaboration between strategy, creative, digital, media, production, and account management teams.
• Ensure effective planning, execution, and delivery of integrated marketing campaigns.
• Manage project timelines, budgets, resource allocation, and operational priorities.
• Monitor agency capacity and optimize resource utilization.
• Implement and continuously improve operational systems, policies, and processes.
• Track project profitability, operational performance, and productivity metrics.
• Develop operational reports and dashboards for leadership decision-making.
• Ensure high standards of client service delivery and project governance.
• Identify operational risks and implement corrective actions where necessary.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

Skills

Operations management

Project management

Cross-functional leadership

Planning & budgeting

Stakeholder management

Analytical reporting

Communication skills

Workflow tools

Education

Bachelor's degree in business/related field

Project management certification

Job description

The Digital Plug is seeking a Business Operations Manager to lead and optimise agency operations, ensuring seamless collaboration across strategy, creative, digital, media, production, and client service teams.

This is an exciting opportunity for a results-oriented individual who thrives on bringing structure, efficiency, and accountability to complex projects while ensuring the successful delivery of integrated marketing campaigns.