Remote Operations & Client Experience Lead

Quality Home Care Michigan; South Africa; Presencial; ZAR 678.000 - 1.066.000; Jornada completa

Descripción de la vacante

NJ Glazing Co. is seeking a highly organized Front Desk & Operations Coordinator to manage the administrative flow from inquiry to invoicing for residential and commercial glass projects.

This remote-based role requires precise data entry, scheduling, and cross-functional communication. The ideal candidate will handle customer inquiries, coordinate with estimators and technicians, manage orders with vendors, and ensure accurate job records across software platforms like Smart Glazier and

Formación

• Excellent written and verbal American English communication skills.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Ability to manage multiple active jobs simultaneously.
• Professional telephone and customer-service skills.

Responsabilidades

• Answer and manage incoming customer inquiries professionally.
• Gather information for new residential and commercial jobs.
• Enter customer, project, measurement, scheduling, and job data accurately.
• Schedule estimates and on-site measuring appointments.
• Build and manage technicians' daily schedules.
• Manage product and material orders for jobs.
• Prepare and send customer invoices and process payments.
• Assist management with payroll preparation and time information.
• Learn and utilize Smart Glazier and Microsoft 365.
• Identify and fix discrepancies before orders are placed.

Conocimientos

American English

Communication

Organizational skills

Time management

Microsoft Excel

Microsoft 365

Outlook

Microsoft Teams

Herramientas

Smart Glazier

Microsoft 365

Outlook

Excel

Teams

Descripción del empleo

NJ Glazing Co. is seeking a highly organized Front Desk & Operations Coordinator to manage the administrative flow from inquiry to invoicing for residential and commercial glass projects.

This remote-based role requires precise data entry, scheduling, and cross-functional communication. The ideal candidate will handle customer inquiries, coordinate with estimators and technicians, manage orders with vendors, and ensure accurate job records across software platforms like Smart Glazier and