Mental Health Support Specialist (Remote)

Placements24; Benoni; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Continuing education opportunities

Supportive remote network

Job summary

Placements24 is seeking a compassionate Mental Health Support Specialist to provide vital remote services to individuals seeking support. You will conduct sessions via secure telehealth tools, offer empathetic listening, and help clients develop coping strategies while navigating care options.

The role emphasizes ethical remote practice, strong boundaries, and proficient use of digital health records. A relevant bachelor's or master's degree with at least 3 years of experience is required, with

Qualifications

• Bachelor's or Master's in Psychology, Social Work, or Counselling.
• Minimum 3 years of direct mental health support experience.
• Strong knowledge of mental health conditions and therapies.
• Excellent virtual communication and boundary management.
• Experience using telehealth tools and secure messaging.

Responsibilities

• Provide remote mental health support through phone, video calls, and secure messaging.
• Conduct initial assessments to understand client needs and provide appropriate interventions.
• Offer empathetic listening, emotional support, and guidance on coping mechanisms.
• Educate clients on mental health conditions, treatment options, and self-care strategies.
• Facilitate referrals to external mental health professionals and community resources when necessary.
• Maintain confidential and accurate client records using secure digital systems.

Skills

Active listening

Empathy

Virtual communication

Record keeping

Education

Bachelor's degree in Psychology

Master's degree in related field

Tools

EHR systems

Telehealth platforms

Job description

About the Role

Our client is seeking a compassionate and experienced Mental Health Support Specialist to provide vital services remotely to individuals seeking support. This role focuses on offering emotional support, guidance, and resource navigation to clients experiencing mental health challenges. You will utilize virtual platforms to conduct sessions, provide empathetic listening, and help individuals develop coping strategies and access appropriate care. This is a critical remote position for a dedicated professional looking to significantly impact mental well-being across diverse populations, working from anywhere with a stable internet connection.

Key Responsibilities

• Provide remote mental health support through phone, video calls, and secure messaging.
• Conduct initial assessments to understand client needs and provide appropriate interventions.
• Offer empathetic listening, emotional support, and guidance on coping mechanisms.
• Educate clients on mental health conditions, treatment options, and self-care strategies.
• Facilitate referrals to external mental health professionals and community resources when necessary.
• Maintain confidential and accurate client records using secure digital systems.

Requirements

• Bachelor's or Master's degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 3 years of experience providing direct support in mental health services.
• Strong understanding of various mental health conditions and therapeutic approaches.
• Excellent active listening, empathy, and communication skills, adapted for virtual interaction.
• Proficiency in using telecommunication platforms and electronic health record systems.
• Ability to maintain professional boundaries and ethical standards in a remote setting.

Benefits

• Competitive annual salary reflecting expertise and commitment.
• Fully remote work arrangement, offering unparalleled flexibility and work-life integration.
• Opportunities for continuing education and professional development in mental health.
• Make a substantial difference in the lives of individuals seeking mental wellness support.
• Access to a supportive network of fellow remote mental health professionals.