Remote Medical Spa Experience Coordinator

BruntWork; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage

Job summary

BruntWork seeking a Medical Spa Appointment Scheduling Specialist to handle inbound calls, manage provider schedules, confirm appointments, and follow up with leads to support client engagement and clinic growth. This full-time remote role focuses on delivering a seamless client experience.

The EST-based schedule requires professional telephone manners, accuracy, and the ability to learn EMR and scheduling tools quickly, ensuring smooth appointment flow and positive patient interactions.

Qualifications

• Excellent English verbal communication.
• Previous experience in customer service or call-handling roles.
• Strong attention to detail when managing multiple schedules.

Responsibilities

• Answer incoming calls promptly and convert inquiries into booked appointments.
• Manage and maintain provider schedules to ensure optimal booking efficiency.
• Conduct outbound follow-up calls to confirm appointments and re-engage leads.
• Support marketing campaigns and events by reaching out to client databases.
• Track and update lead information within the company's lead management software.
• Ensure a seamless client experience from initial inquiry through appointment confirmation.

Skills

Verbal English communication

Customer service

Multi-schedule management

Tools

EMR

Scheduling software

Job description

BruntWork seeking a Medical Spa Appointment Scheduling Specialist to handle inbound calls, manage provider schedules, confirm appointments, and follow up with leads to support client engagement and clinic growth. This full-time remote role focuses on delivering a seamless client experience.

The EST-based schedule requires professional telephone manners, accuracy, and the ability to learn EMR and scheduling tools quickly, ensuring smooth appointment flow and positive patient interactions.