Remote Manager, Workforce Planning & Operations

Jobgether; South Africa; A distancia; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Work

Flexible Working Hours

Generous Annual Leave

Varied International Projects

AI and Automation Exposure

Professional Development

Descripción de la vacante

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.

This fully remote opportunity offers international projects, real-time monitoring, and a chance to improve reporting, planning processes, and automation through collaboration with team leaders and project managers to optimize resource

Formación

• 2+ years of experience in customer service operations focusing on workforce management, planning, supervision or team leadership.

Responsabilidades

• Plan workforce allocation across customer service projects using forecasts and service targets.
• Monitor real-time operations and implement corrective actions.
• Develop and maintain shift schedules with team leaders and project managers.
• Monitor KPIs such as service levels, availability and handling times.
• Analyze data to derive actionable recommendations.
• Improve reporting systems for better visibility and decision making.
• Identify opportunities to automate recurring tasks.
• Collaborate with stakeholders to ensure efficient resource allocation.

Conocimientos

Workforce planning

Excel/Sheets

WFM platforms

Analytical thinking

Communication

Descripción del empleo

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.

This fully remote opportunity offers international projects, real-time monitoring, and a chance to improve reporting, planning processes, and automation through collaboration with team leaders and project managers to optimize resource