Remote Guest Experience Manager

Placements24; South Africa; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote work environment

Career advancement opportunities

Medical insurance and retirement plan

Flexible schedule

Job summary

Placements24 in South Africa is seeking a compassionate Guest Relations Manager to join a fully remote team. You will be the primary contact for guests, address inquiries, and ensure outstanding service across all properties.

This role emphasizes proactive guest feedback management, cross-department coordination, and data-driven improvements to satisfaction metrics. Strong communication and CRM skills are essential, with the ability to work independently in a remote setting.

Qualifications

• Experience in guest relations or customer service in hospitality or similar.
• Excellent communication and active listening skills.
• Ability to handle challenging situations calmly and professionally.
• Proficiency with CRM tools and standard office software.
• Self-motivated, organized, and capable of working remotely.

Responsibilities

• Serve as the main point of contact for guests via email, phone, and chat.
• Resolve inquiries, complaints, and issues with empathy and efficiency.
• Coordinate with housekeeping, front desk, maintenance and other teams.
• Maintain guest records and feedback databases, identify trends.
• Prepare reports on guest satisfaction and service performance.
• Anticipate guest needs to deliver personalized experiences.

Skills

Guest relations

CRM software

Communication

Multitasking

Remote work

Tools

CRM software

Job description

Placements24 in South Africa is seeking a compassionate Guest Relations Manager to join a fully remote team. You will be the primary contact for guests, address inquiries, and ensure outstanding service across all properties.

This role emphasizes proactive guest feedback management, cross-department coordination, and data-driven improvements to satisfaction metrics. Strong communication and CRM skills are essential, with the ability to work independently in a remote setting.