Remote Logistics Support Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work allowance

Health benefits

Flexible hours

Growth opportunities

Digital tools for remote work

Job summary

Placements24 seeks a motivated Remote Logistics Support Specialist to assist operational teams nationwide. This role centers on administrative tasks, shipment tracking, and facilitating clear communication between dispatch, drivers, and customers, all from home.

Candidates should have strong organizational and communication skills, be comfortable with MS Office and logistics software, and excel in a fast-paced remote environment.

Qualifications

• Experience in an administrative, customer service, or logistics support role, preferably remote.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication.
• Proficiency with MS Office and familiarity with logistics/tracking software.

Responsibilities

• Provide administrative support to the logistics and dispatch teams.
• Track shipments in real-time and provide updates to stakeholders.
• Respond to customer inquiries via email and phone; escalate complex cases as needed.
• Assist in coordinating driver schedules and communicating route information.
• Generate standard reports on delivery status and performance metrics.
• Maintain organized digital records of all logistical documentation.

Skills

Organisational skills

Attention to detail

Communication skills

Multitasking

Data entry

MS Office

Remote work experience

Tools

Tracking software

Logistics software

Job description

About the Role

Our client is seeking a motivated and detail-oriented Remote Logistics Support Specialist to provide vital assistance to their operational teams across the country. This role focuses on managing administrative tasks, tracking shipments, and ensuring seamless communication between dispatch, drivers, and customers, all performed remotely. You will play a key part in supporting the efficient functioning of our client's logistics network, ensuring that deliveries are managed effectively and customer inquiries are addressed promptly. This position offers the flexibility of remote work while requiring strong organizational and communication skills to support a busy transportation and delivery service .

Key Responsibilities

• Provide administrative support to the logistics and dispatch teams, including data entry and document management.
• Track shipments and deliveries in real-time, providing updates to relevant stakeholders.
• Respond to customer inquiries via email and phone, resolving basic logistical issues and escalating complex cases.
• Assist in coordinating driver schedules and communicating route information.
• Generate standard reports on delivery status, performance metrics, and operational activities.
• Maintain organized digital records of all logistical documentation.

Requirements

• Previous experience in an administrative, customer service, or logistics support role, preferably remote.
• Strong organizational skills and meticulous attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in MS Office Suite and familiarity with logistics or tracking software.
• Ability to work independently, manage time effectively, and multitask.
• A proactive approach to problem-solving and a commitment to excellent service.

Benefits

• Competitive annual salary with remote work allowance.
• Comprehensive health and wellness benefits.
• Flexible working hours and a supportive remote team environment.
• Opportunities for growth within the logistics and transport industry .
• Access to digital tools and resources to facilitate remote work.