Remote Liability Claims Handler (EL/PL) – Growth

IPS Group Limited; Noordwes; Hybrid; ZAR 615,000 - 747,000; Full time

Benefits offered by this job

Hybrid working

Structured training and development

Career progression opportunities

Supportive working environment

Job summary

IPS Group Limited is seeking an experienced Liability Claims Handler to manage a portfolio of Employers’ Liability and Public Liability claims on behalf of insurer and corporate clients. The role offers remote work with flexible hybrid arrangements and a clear path for career development.

You will review liability, quantum and coverage, liaise with solicitors and loss adjusters, and negotiate settlements within delegated authority while maintaining FCA-aligned records and delivering high service

Qualifications

• Experience handling Employers’ Liability and/or Public Liability claims.
• Strong negotiation and decision-making skills.
• Ability to manage a varied caseload and meet deadlines.

Responsibilities

• Managing a caseload of Employers’ Liability and Public Liability claims.
• Reviewing and assessing liability, quantum and coverage.
• Establishing the circumstances surrounding claims and identifying potential fraud or third-party involvement.
• Instructing and liaising with solicitors, loss adjusters, investigators and other external suppliers where appropriate.
• Negotiating settlements with claimants and their representatives.
• Making appropriate indemnity and liability decisions within delegated authority.
• Maintaining accurate claims records and ensuring files are handled in accordance with FCA and client requirements.
• Providing a high level of service to clients, brokers and other stakeholders.
• Identifying opportunities to improve claims outcomes and minimise claims leakage.
• Managing claims in line with agreed SLAs, KPIs and internal governance requirements.

Skills

Liability claims experience

Negotiation

Communication

Organisational skills

Deadline management

Customer focus

Education

CII qualifications

Job description

IPS Group Limited is seeking an experienced Liability Claims Handler to manage a portfolio of Employers’ Liability and Public Liability claims on behalf of insurer and corporate clients. The role offers remote work with flexible hybrid arrangements and a clear path for career development.

You will review liability, quantum and coverage, liaise with solicitors and loss adjusters, and negotiate settlements within delegated authority while maintaining FCA-aligned records and delivering high service