Remote Lead Intake & Customer Service Specialist

HireHawk; Pretoria; Remote; ZAR 214,000 - 250,000; Full time

Job summary

HireHawk is seeking a Customer Service & Lead Intake Specialist to be the first point of contact for prospective and existing customers. The role handles inbound calls, qualifies leads, and enters data into the system with a focus on a professional, customer-first experience.

Ideal candidates have 2+ years in customer-facing roles, excellent English, and strong listening skills. Remote work aligns with U.S./Canadian client projects, with Pacific hours referenced for scheduling.

Qualifications

• 2+ years in customer service or related phone roles.
• Excellent spoken English and professional phone presence.
• Strong listening, data entry accuracy and attention to detail.

Responsibilities

• Handle inbound calls and inquiries from prospective and existing customers professionally.
• Answer basic questions about the company’s flooring products, services, and processes.
• Gather and qualify lead information, including customer needs, project details, contact information, and timelines.
• Accurately enter and maintain customer and lead information in the company's system.
• Route qualified leads and customer concerns to the appropriate team member and ensure timely follow-up.

Skills

Phone etiquette

Inbound sales

Lead intake

Customer service

Active listening

English proficiency

CRM data entry

Attention to detail

Tools

CRM

ERP

Job description

HireHawk is seeking a Customer Service & Lead Intake Specialist to be the first point of contact for prospective and existing customers. The role handles inbound calls, qualifies leads, and enters data into the system with a focus on a professional, customer-first experience.

Ideal candidates have 2+ years in customer-facing roles, excellent English, and strong listening skills. Remote work aligns with U.S./Canadian client projects, with Pacific hours referenced for scheduling.