Remote Customer Service Leader - Scale & Delight Teams

Huzzle; South Africa; On-site; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary based on experience

Fully remote role

Flexible work environment

Career growth opportunities

Job summary

Huzzle is seeking an experienced Customer Service Manager to lead and optimize support operations for a growing international business. You will be responsible for mentoring customer service representatives, managing daily operations across multiple channels, and ensuring exceptional customer experiences.

This fully remote role offers competitive salary, flexibility, and long-term career growth opportunities in a high-demand industry. Ideal candidates will have strong leadership skills, analytical abilities, and experience in customer service.

Qualifications

• 3+ years of experience in customer service or support roles.
• Proven leadership or team management experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Lead, coach, and develop customer service representatives.
• Manage daily customer support operations across various channels.
• Monitor and report on key performance indicators (KPIs).
• Collaborate with sales, operations, and product teams.

Skills

Customer Service Experience

Team Management

CRM Proficiency

Problem-Solving

Analytical Skills

Tools

Zendesk

HubSpot

Salesforce

Freshdesk

Job description

Huzzle is seeking an experienced Customer Service Manager to lead and optimize support operations for a growing international business. You will be responsible for mentoring customer service representatives, managing daily operations across multiple channels, and ensuring exceptional customer experiences.

This fully remote role offers competitive salary, flexibility, and long-term career growth opportunities in a high-demand industry. Ideal candidates will have strong leadership skills, analytical abilities, and experience in customer service.