Remote IT Support and Systems Administrator

Placements24; Randburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work

Remote work-life balance

Home office setup support

Ongoing training

Laptop and software licenses provided

Job summary

Placements24 is seeking a highly competent Remote IT Support and Systems Administrator to manage and support IT infrastructure for a diverse client base across South Africa. The role emphasizes proactive remote problem-solving, strong communication, and independent work in a fully remote setting.

Key duties include managing Windows and Linux servers, networks, cybersecurity measures, backups, and disaster recovery, with scripting (PowerShell/Bash) to automate tasks.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum 5 years of IT support and systems administration experience.
• Proven expertise in Windows Server administration, Active Directory, and Group Policy.
• Strong knowledge of networking protocols including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with virtualization technologies (VMware, Hyper-V).
• Scripting proficiency (PowerShell or Bash) and strong remote troubleshooting skills.

Responsibilities

• Provide remote Tier 2 and Tier 3 IT support to end-users across platforms.
• Administer and maintain server environments (Windows Server, Linux).
• Manage network infrastructure including firewalls, routers, switches, and VPNs.
• Implement cybersecurity measures including antivirus and access controls.
• Monitor system performance and availability; proactively resolve issues.
• Backups and disaster recovery planning/testing.
• Document procedures and configurations; maintain troubleshooting guides.
• Collaborate with vendors for hardware/software procurement and support.

Skills

Remote IT support

Problem-solving

Strong communication

Independent work

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Windows Server

Active Directory

Group Policy

Linux

VMware/Hyper-V

VPNs / Firewalls

Job description

About the Role

Our client, a forward-thinking technology services company, is seeking a highly competent and self-motivated Remote IT Support and Systems Administrator. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be responsible for managing, maintaining, and supporting the IT infrastructure and systems for a diverse range of clients. This role requires a comprehensive understanding of network administration, server management, cybersecurity best practices, and end-user support. The ideal candidate is proactive, possesses exceptional problem-solving skills, and excels at remote communication. You will play a vital role in ensuring the stability, security, and performance of our clients' IT environments. If you thrive in an independent, remote setting and have a passion for IT infrastructure and support, this is an excellent career opportunity. Join an innovative company that champions remote work and invests in its employees' growth.

Key Responsibilities

• Provide remote Tier 2 and Tier 3 IT support to end-users across various platforms.
• Administer and maintain server environments (Windows Server, Linux), including installation, configuration, and patching.
• Manage network infrastructure, including firewalls, routers, switches, and VPNs.
• Implement and enforce cybersecurity measures, including antivirus, intrusion detection, and access controls.
• Monitor system performance and availability, proactively identifying and resolving potential issues.
• Perform regular backups and disaster recovery planning and testing.
• Automate routine tasks using scripting (e.g., PowerShell, Bash).
• Manage user accounts, permissions, and access rights.
• Document IT procedures, system configurations, and troubleshooting guides.
• Collaborate with vendors and service providers for hardware and software procurement and support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in IT support and systems administration.
• Proven expertise in Windows Server administration, Active Directory, and Group Policy.
• Strong knowledge of networking protocols, TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Solid understanding of cybersecurity principles and best practices.
• Proficiency in scripting languages such as PowerShell or Bash.
• Excellent remote troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Demonstrated ability to work independently and manage multiple priorities in a remote setting.
• Relevant certifications such as MCSA, MCSE, CCNA, or CompTIA Security+ are highly desirable.

Benefits

• Fully remote position offering excellent work-life balance.
• Competitive annual salary of R .
• Opportunity to work with a diverse range of IT technologies and clients.
• Ongoing training and professional development support.
• Contribution towards home office setup and internet.
• Collaborative and supportive remote team environment.
• Company-provided laptop and necessary software licenses.