Remote IT Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Medical aid contributions

Performance bonus potential

Remote work

Professional development opportunities

Job summary

Placements24 is seeking a dedicated Remote IT Support Specialist to join their fully remote team. You will provide remote technical support to end-users, diagnose hardware/software/network issues, and guide users through troubleshooting steps with clear instructions.

Ideal candidates have proven remote support experience, strong knowledge of Windows/macOS, TCP/IP/DNS/DHCP, and proficiency with TeamViewer, AnyDesk, and RDP.

Qualifications

• Proven experience in providing remote IT support or helpdesk services.
• Strong knowledge of Windows and macOS operating systems and Microsoft Office.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and troubleshoot software applications and operating systems.
• Assist users with account management, password resets, and access permissions.
• Guide users through troubleshooting steps with clear instructions.
• Document all interactions and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate IT teams.
• Contribute to IT knowledge base articles and FAQs.
• Identify trends and suggest improvements to IT systems or training.
• Maintain high customer satisfaction through timely support.

Skills

Remote IT support

Windows/macOS

TCP/IP DNS DHCP

TeamViewer AnyDesk RDP

Problem solving

Communication

Time management

Education

CompTIA A+

Tools

TeamViewer

AnyDesk

RDP

Job description

About the Role

Our client is a forward-thinking technology solutions provider seeking a dedicated and proficient Remote IT Support Specialist to join their fully remote team. This position is ideal for a self-motivated individual with excellent technical troubleshooting skills and a passion for providing exceptional customer service. You will be responsible for providing remote technical support to end-users, diagnosing and resolving a wide range of IT issues related to hardware, software, and network connectivity. This role requires strong communication skills and the ability to work independently, manage your time effectively, and maintain a high level of productivity from your home office. We are looking for someone who is adept at guiding users through complex technical processes and ensuring their IT needs are met efficiently and effectively. This is a fully remote position, allowing you to work from anywhere within the specified operational regions.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, operating system, and network issues.
• Install, configure, and troubleshoot software applications and operating systems.
• Assist users with account management, password resets, and access permissions.
• Guide users through troubleshooting steps and provide clear, concise instructions.
• Document all support interactions, resolutions, and required actions in the ticketing system.
• Escalate unresolved issues to appropriate IT teams or specialists.
• Contribute to the development of IT support knowledge base articles and FAQs.
• Identify trends in support requests and suggest improvements to IT systems or user training.
• Maintain a high level of customer satisfaction through timely and effective support.

Requirements

• Proven experience in providing remote IT support or technical helpdesk services.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting common connectivity issues.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
• Excellent problem-solving and diagnostic skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Must have a reliable internet connection and a dedicated workspace suitable for remote work.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Relevant IT certifications (e.g., CompTIA A+, IT Support) are a strong advantage.
• Flexibility to adapt to changing priorities and work schedules if needed.

Benefits

• Our client offers a competitive salary and benefits package, including contributions to medical aid and potentially a performance bonus structure.
• This is a fully remote position, offering the flexibility and work-life balance that comes with working from home.
• Opportunities for professional development, online training, and career growth within the IT support field are readily available.
• Join a collaborative and supportive remote team committed to delivering excellent IT solutions.
• This role offers stability and the chance to work with a modern, technologically advanced company, even from **Upington**, Northern Cape.