Remote IT Support and Systems Administrator

Placements24; East London; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Home office stipend

Health, dental, and vision insurance

Paid time off and holidays

Professional development reimbursement

Fully remote work

Job summary

Placements24 is seeking a proactive Remote IT Support and Systems Administrator to manage our IT infrastructure from a remote location. You will support end-users, administer servers (Windows and Linux), AD, and cloud services such as Office 365 and G Suite, ensuring high availability for a distributed workforce.

The ideal candidate has 5+ years in IT, strong networking, and the ability to work independently from home in a fully remote role within South Africa.

Qualifications

• Bachelor's degree in IT or related field, or equivalent work experience.
• 5+ years in IT support and systems administration.
• Experience with Windows Server and Linux server administration.
• Proficient in Active Directory management and group policy.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VPNs.
• Experience with Azure or AWS is a strong plus.
• Excellent remote troubleshooting and communication skills.
• Ability to work independently in a remote role.

Responsibilities

• Provide remote technical support to end-users and resolve hardware, software, and network issues.
• Administer servers (Windows/Linux), AD, and cloud services (Office 365, G Suite).
• Monitor system performance, perform preventive maintenance and troubleshoot issues.
• Manage network infrastructure (routers, firewalls, VPNs) and ensure secure connectivity.
• Enforce IT security policies and protect company data.
• Perform backups and disaster recovery planning/testing.
• Develop and maintain IT documentation and user guides.
• Manage IT assets and software licenses.
• Stay current with emerging technologies and best practices.

Skills

IT support

Systems administration

Active Directory

Cloud platforms

Networking

Windows Server

Linux

Remote work

Documentation

Education

Bachelor's degree in IT/CS or related field

Tools

Office 365

G Suite

Azure

AWS

Job description

About the Role

Our client is seeking a proactive and experienced Remote IT Support and Systems Administrator to manage and maintain their IT infrastructure entirely from a remote location. This is a fully remote position, allowing you to work from home and contribute to our client's operational success from anywhere. You will be responsible for providing comprehensive technical support, administering servers and networks, and ensuring the security and optimal performance of all IT systems. The ideal candidate is a self-starter with strong troubleshooting skills, excellent communication abilities, and a deep understanding of IT operations. This role is crucial for maintaining seamless IT services for our distributed workforce and ensuring business continuity. Join a forward-thinking company that embraces remote work and values technical expertise.

Key Responsibilities

• Provide remote technical support to end-users, resolving hardware, software, and network issues efficiently.
• Administer and maintain servers (Windows/Linux), Active Directory, and cloud services (e.g., Office 365, G Suite).
• Monitor system performance, implement proactive maintenance, and troubleshoot issues to ensure high availability.
• Manage network infrastructure, including routers, firewalls, and VPNs, ensuring security and optimal connectivity.
• Implement and enforce IT security policies and procedures to protect company data and systems.
• Perform regular backups and disaster recovery planning and testing.
• Develop and maintain IT documentation, including system configurations, user guides, and support procedures.
• Manage IT assets and software licenses.
• Stay current with emerging technologies and industry best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in IT support and systems administration.
• Proven experience with server administration (Windows Server, Linux).
• Proficiency in Active Directory management and group policy configuration.
• Strong understanding of networking concepts, TCP/IP, DNS, DHCP, and VPNs.
• Experience with cloud platforms like Azure or AWS is a significant advantage.
• Excellent remote troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage workload effectively in a remote environment.

Benefits

• A competitive annual salary of up to R.
• Fully remote work arrangement with flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company-paid holidays.
• Opportunities for professional development and certification reimbursement.
• Home office setup stipend.