Remote IT Project Engineer I

Intelligent Technical Solutions; Johannesburg; Remote; ZAR 266,000 - 379,000; Full time

Benefits offered by this job

Health plans / benefits

Company-paid training and certs

Paid time off

Job summary

Intelligent Technical Solutions is seeking a Remote Project Engineer to deliver innovative technology projects, optimize IT infrastructure, and ensure client satisfaction across distributed teams. You will design, test, and deploy complete technology solutions with a focus on collaboration and proactive problem solving.

The ideal candidate has substantial experience in deploying infrastructure changes, including servers, networks, firewalls, and cloud platforms, and thrives in a fast-paced

Qualifications

• Experience working with remote teams.
• Hands-on deployment and troubleshooting for endpoints, servers, cloud, networks, etc.
• Ability to work in a fast-paced consulting environment.
• PSA/ticketing tools experience (e.g., ConnectWise) is a plus.
• Experience in MSP environments is a plus.
• Experience with RMM tools (Kaseya / LabTech / ConnectWise Automate) is a plus.

Responsibilities

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Skills

Problem solving

Communication

Collaboration

English proficiency

Customer focus

Adaptability

Education

Tools

ConnectWise

Kaseya

LabTech/ConnectWise Automate

Job description

Job Description

The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities

Expected Results

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience

• Proven project execution expertise with a track record of successful implementations.
• Strong technical proficiency in infrastructure components and systems.
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
• Excellent problem-solving skills and a proactive approach to system optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

Required Areas Of Expertise

• Windows Server Environment Setup:
  • Active Directory and Active Directory Services.
  • DNS and DHCP.
  • Hypervisor Setup and Configuration with Hyper-V.
• Cloud Platform Deployments:
  • Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams.
  • Cloud Identify Management such as Azure AD and EntraID.
  • MDM platforms including Intune and MaaS360.
• Email Migration and Support:
  • Experience migration from on-premises Exchange to O365.
  • Migration tools and scripts such as those from BitTitan.
• Data Storage Device Setup and Deployment:
  • NAS solutions from QNAP and Synology and Dell.

Preferred Areas Of Expertise

• Hypervisor Setup and Configuration:
  • VMWare ESXi.
  • Nutanix Acropolis.
• Cloud Platform Deployments:
  • AWS.
  • Microsoft Purview.
  • Power Automate.
  • Egnyte.
  • Cloudflare.
  • QuickBooks Online.
  • Apple MDM.
  • Citrix ShareFile.
• Endpoint / Apple Ecosystem Support:
  • macOS / iOS (device deployment, configuration, and support).
• Equipment Setup and Deployment:
  • Network Switches from Cisco and Dell Enterprise.
  • Firewalls from SonicWall and Fortinet.
  • Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti.

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $14.08/hour and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.