Network Analyst

Intelligent Technical Solutions; Wes-Kaap; Remote; ZAR 232,822 - 331,595; Full time

Benefits offered by this job

Paid US Holiday

Night Shift Bonus

Paid Time Off (15 Vacation Days per year)

Life Insurance

Accident and Disability Coverage

Company-paid training and certification

Health & Wellness Program

Salary Advancement

Job summary

An innovative firm is seeking a skilled Network Administrator to join their dynamic team. This role involves providing exceptional remote IT support, resolving a variety of technical issues, and ensuring clients receive top-notch assistance. The ideal candidate will have extensive experience in troubleshooting both Windows and Mac OS, along with advanced knowledge of networking and server management. This position offers a collaborative work environment where your contributions will significantly impact client satisfaction and IT service excellence. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Minimum of five years experience in IT support or a similar role.
• Advanced knowledge of networking and troubleshooting.

Responsibilities

• Resolve various IT issues including workstations, printers, and servers.
• Provide remote IT support and maintain high standards of service.

Skills

Windows troubleshooting

Mac OS troubleshooting

Networking issues resolution

Firewall configuration

VLAN configuration

VPN tunnels administration

M365 support

Azure support

Server management

Virtualization (VMWare, Hyper V)

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

CCNA

Tools

SAGE ERP

QuickBooks

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

• Resolve workstation operating system issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application (Office, etc.) issues of any kind.
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Resolve server issues of any kind.
• Resolve networking issues of any kind.
• Act as an escalation point for technicians.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Job Requirements:

• A home office set up that meets the following:
• A working computer with a minimum of 8GB RAM, i5 Windows10 or macOS Big Sur.
• Stable internet connection with at least 5mbps download and upload.
• A quality headset with noise cancellation feature for meetings.
• A mobile phone that has the capacity to install the Microsoft Authentication app.
• HD webcam.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hours a week - 8:00 AM to 5:00 PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $11.56/hr and may vary by experience and location.

• Paid US Holiday.
• Night Shift Bonus.
• Paid Time Off (15 Vacation Days per year).
• Life Insurance.
• Accident and Disability Coverage.
• Company-paid training and certification.
• Health & Wellness Program.
• Salary Advancement.