Remote Instrumentation & Control Technician

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance-based bonuses

Home office setup allowance

Medical and life insurance

Professional development and training

Generous annual leave and sick leave

Company laptop and mobile phone

Job summary

Placements24 is seeking a highly skilled Remote Field Service Technician for complex instrumentation and control systems. This fully remote role can be based anywhere in South Africa.

You will diagnose, troubleshoot, and guide on-site personnel via remote tools to keep critical systems up and running. Qualifications include a relevant degree in Electronics/Instrumentation/Automation and at least 5 years' experience in field service with advanced instrumentation.

Qualifications

• Minimum 5 years in field service or technical support with advanced instrumentation and control systems.
• Experience diagnosing and resolving complex issues remotely.
• Proficiency with remote access software, diagnostic tools, and simulation platforms.

Responsibilities

• Provide expert remote technical support for specialized instrumentation and control systems.
• Diagnose and troubleshoot complex hardware and software issues using remote access tools.
• Guide on-site personnel through repair and maintenance procedures via video calls, phone, and detailed instructions.
• Develop and maintain comprehensive technical documentation and remote support guides.
• Analyze system performance data to identify issues and recommend preventative measures.
• Collaborate with engineering and product support teams to resolve escalated challenges.
• Contribute to continuous improvement of remote support tools and processes.
• Manage support tickets and ensure timely resolution per SLAs.
• Stay updated on product developments and industry best practices.
• Train clients remotely on operation, maintenance, and basic troubleshooting.

Skills

Remote diagnostics

Data acquisition

Instrumentation knowledge

Communication skills

Time management

Education

Electronics/Instrumentation/Automation degree

Tools

Remote access software

Diagnostic tools

Simulation platforms

Job description

Placements24 is seeking a highly skilled Remote Field Service Technician for complex instrumentation and control systems. This fully remote role can be based anywhere in South Africa.

You will diagnose, troubleshoot, and guide on-site personnel via remote tools to keep critical systems up and running. Qualifications include a relevant degree in Electronics/Instrumentation/Automation and at least 5 years' experience in field service with advanced instrumentation.