Remote Installation Technician

Placements24; Midrand; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote with flexible hours

Health, dental, vision insurance

Professional development and training

Collaborative virtual team environment

Job summary

Placements24 is seeking a highly skilled Remote Installation Technician to join the team in a fully remote capacity. You will guide clients through installations, diagnose issues remotely, and ensure successful deployments nationwide from your home office.

Ideal candidates possess strong networking knowledge, excellent communication, and the ability to work independently in a remote-first environment. Certifications are advantageous, and comprehensive training will be provided.

Qualifications

• Proven experience as an Installation Technician or similar technical support role.
• Ability to diagnose and resolve hardware and software installation issues remotely.
• Excellent written and verbal communication skills.
• Strong networking knowledge and IT infrastructure understanding.
• Ability to work independently in a remote-first environment.
• Technical certifications or equivalent experience are advantageous.

Responsibilities

• Provide remote, step-by-step guidance and technical support during equipment and system installations.
• Troubleshoot installation issues via phone, video conferencing, and remote access tools.
• Develop and maintain installation guides and troubleshooting documentation.
• Coordinate with field technicians and project managers to ensure schedules and standards.
• Conduct remote quality checks and follow-up assessments to ensure client satisfaction.
• Escalate complex issues to senior engineers and support teams.

Skills

Remote installation

Technical support

Networking basics

Remote troubleshooting

Communication skills

Independent work

Certifications advantageous

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Installation Technician to join their dynamic team. In this fully remote position, you will be responsible for providing expert technical support and guidance for the installation of various systems and equipment, all managed from your home office. You will collaborate with field teams, customers, and internal stakeholders to ensure seamless deployment and troubleshooting. This role is ideal for an independent, proactive individual who excels in a remote work environment and possesses a strong aptitude for problem-solving and clear communication, contributing to the successful implementation of client solutions nationwide.

Key Responsibilities

• Provide remote, step-by-step guidance and technical support during equipment and system installations.
• Troubleshoot installation issues via phone, video conferencing, and remote access tools.
• Develop and maintain comprehensive installation guides and troubleshooting documentation.
• Coordinate with field technicians and project managers to ensure adherence to installation schedules and standards.
• Conduct remote quality checks and follow-up assessments post-installation to guarantee client satisfaction.
• Escalate complex technical issues to senior engineers and support teams.

Requirements

• Proven experience as an Installation Technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware and software installation problems remotely.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Strong understanding of networking principles and common IT infrastructure.
• Ability to work independently and manage time effectively in a remote-first setting.
• Technical certifications or equivalent experience in a relevant field are advantageous.

Benefits

• Competitive annual salary and performance incentives.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and advanced technical training.
• A collaborative and supportive virtual team environment focused on innovation.