Remote Industrial Systems Engineer-Troubleshoot & Optimize

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work from home

Medical, dental, and vision insurance

Learning & certifications

Job summary

Placements24 is seeking a Remote Industrial Systems Specialist to diagnose, troubleshoot, and optimize complex industrial systems from a distance. This fully remote role requires a strong background in industrial control systems, automation technologies, and effective remote communication with clients worldwide.

You will provide expert technical support, analyze performance data, and create thorough documentation while collaborating with on-site teams and client engineers.

Qualifications

• Bachelor's degree in EE, ME, CS or related field preferred.
• 6+ years in industrial systems, automation, PLC, SCADA or HMI.
• Proven remote troubleshooting and clear communication of solutions.
• Experience diagnosing industrial hardware and software components.
• Strong problem-solving and meticulous attention to detail.
• Excellent verbal and written communication, able to explain tech to non-tech.
• Proficient with remote access software, collaboration tools and CRM.
• Self-motivated, able to work independently in a remote setting.
• Familiarity with network infrastructure and cybersecurity as relates to ICS is a plus.

Responsibilities

• Provide remote technical support for industrial machinery, automation systems and control software via phone, video conferencing and remote access tools.
• Analyze system performance data, identify problems and propose proactive solutions to prevent failures.
• Develop and maintain technical documentation, troubleshooting guides, FAQs and best practice manuals for remote support.
• Collaborate with on-site field service teams and client engineers for complex repairs and upgrades.
• Conduct virtual training sessions for client personnel on operation, maintenance and troubleshooting.
• Stay updated on advancements in industrial technology, automation and remote support methodologies.
• Contribute to the continuous improvement of remote support processes and tools.
• Manage assigned support tickets, ensuring timely resolution within SLAs.

Skills

PLC programming

SCADA systems

HMI development

Remote diagnostics

Technical communication

Documentation

Cybersecurity awareness

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Computer Science

Tools

Remote access tools

CRM systems

Job description

Placements24 is seeking a Remote Industrial Systems Specialist to diagnose, troubleshoot, and optimize complex industrial systems from a distance. This fully remote role requires a strong background in industrial control systems, automation technologies, and effective remote communication with clients worldwide.

You will provide expert technical support, analyze performance data, and create thorough documentation while collaborating with on-site teams and client engineers.