Industrial Maintenance Technician - Remote Support

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Ongoing training

Work-life balance

Global client exposure

Latest communication tools

Job summary

Placements24 in South Africa seeks an experienced Industrial Maintenance Technician for a fully remote role. You will diagnose mechanical, electrical, and pneumatic issues and guide on-site staff through repairs using remote tools, video calls, and detailed documentation.

The ideal candidate has a trade certificate or diploma in Industrial Mechanics, Electrical Engineering, or Mechatronics, with 5+ years of hands-on experience, strong communication, and the ability to work independently from

Qualifications

• 5+ years of hands-on experience in industrial maintenance and repair of complex machinery.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical procedures to non-technical personnel.
• Experience using remote support tools and technologies.

Responsibilities

• Provide remote technical assistance and troubleshooting for industrial machinery (mechanical, electrical, pneumatic).
• Guide on-site personnel through diagnostic procedures, repairs and preventative maintenance via phone, video call and digital platforms.
• Analyze equipment performance data and diagnostic reports to identify root causes of failures.
• Develop and update technical documentation, repair guides and best-practice manuals for remote support.
• Review maintenance logs and service records to track equipment history and recurring issues.
• Collaborate with engineering and product teams to resolve complex challenges.
• Train and mentor junior technicians or operators on troubleshooting techniques.
• Advise on spare parts and tools required for repairs.

Skills

Excellent communication

Problem analysis

Education

Trade certificate or diploma in Industrial Mechanics or related field

Tools

Remote diagnostic tools

Video conferencing

Diagnostic diagrams/tools

Job description

About the Role

Our client, a prominent international manufacturer of automated industrial machinery, is seeking a skilled and experienced Industrial Maintenance Technician with a focus on providing remote technical support. This is a fully remote position, ideal for a seasoned technician who can diagnose and guide on-site personnel through complex equipment repairs and maintenance procedures without being physically present. You will be the primary point of contact for troubleshooting mechanical, electrical, and pneumatic systems across a variety of industrial equipment. The role requires a deep understanding of machine operations, diagnostic techniques, and the ability to clearly communicate technical information. You will leverage remote diagnostic tools, video conferencing, and detailed technical documentation to assist field technicians and production staff. Our client values initiative, problem-solving prowess, and a commitment to minimizing downtime. This is a unique opportunity to utilize your extensive maintenance expertise in a flexible, remote capacity, contributing directly to the operational continuity of numerous facilities. Our client is committed to supporting its remote workforce with the necessary technology and resources.

Key Responsibilities

• Provide remote technical assistance and troubleshooting for industrial machinery, including mechanical, electrical, and pneumatic systems.


• Guide on-site personnel through diagnostic procedures, repair processes, and preventative maintenance tasks via phone, video call, and digital platforms.


• Analyze equipment performance data and diagnostic reports to identify root causes of failures.


• Develop and update technical documentation, repair guides, and best practice manuals for remote support.


• Review maintenance logs and service records to track equipment history and identify recurring issues.


• Collaborate with engineering and product support teams to resolve complex technical challenges.


• Train and mentor junior technicians or operators on effective troubleshooting techniques.


• Advise on the necessary spare parts and tools required for repairs.


• Contribute to the continuous improvement of remote support processes and tools.

Requirements

• Trade certificate or diploma in Industrial Mechanics, Electrical Engineering, Mechatronics, or a related field.


• Minimum of 5 years of hands-on experience in industrial maintenance and repair of complex machinery.


• Strong understanding of electrical, mechanical, hydraulic, and pneumatic systems.


• Proven ability to diagnose and troubleshoot equipment failures effectively.


• Excellent communication and interpersonal skills, with the ability to clearly explain technical procedures to non-technical personnel.


• Proficiency in using diagnostic tools and interpreting technical schematics and diagrams.


• Experience with remote support tools and technologies is highly desirable.


• Ability to work independently and manage time effectively in a remote work environment.


• Must be legally authorized to work in South Africa.

Benefits

• Our client offers a competitive salary, a robust benefits package, and the significant advantage of a fully remote role, providing unparalleled flexibility.


• You will have the opportunity to apply your deep technical knowledge to critical support functions, making a tangible impact on operational uptime for clients globally.


• Our client provides ongoing training and access to resources to keep your skills sharp.


• Enjoy the autonomy and work-life balance that a remote position affords.


• Join a forward-thinking company that values technical expertise and innovative approaches to problem-solving.


• We equip our remote team members with the latest communication and diagnostic tools.