Remote Industrial Equipment Technician (Specialist)

Placements24; Rustenburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote

Competitive salary + incentives

Health, dental, and vision insurance

Paid time off and professional dev

Job summary

Placements24 is seeking a highly experienced Remote Industrial Equipment Technician to troubleshoot and support clients worldwide, guiding on-site staff remotely. This role requires strong mechanical, electrical, and control system knowledge to diagnose complex issues without site visits.

You will develop remote procedures, collaborate with engineering, and document solutions. The position offers a fully remote setup, flexibility, ongoing professional development, and a competitive compensation

Qualifications

• 7+ years experience in industrial equipment installation, maintenance, and repair.
• Strong knowledge of mechanical, electrical, and control systems in industrial settings.
• Ability to interpret complex schematics, blueprints, and diagnostic data.
• Excellent remote communication and collaboration skills for diverse audiences.
• Experience using remote desktop software, video conferencing, and other collaboration platforms.

Responsibilities

• Provide advanced remote technical support and troubleshooting for industrial equipment, including complex machinery, control systems, and software.
• Analyze client-provided data to diagnose issues.
• Develop and document remote support procedures and best practices.
• Conduct virtual inspections and guided troubleshooting with on-site technicians via video and remote access tools.
• Collaborate with engineering to identify and resolve recurring challenges.
• Create and update technical documentation, including FAQs and troubleshooting guides.
• Advise clients on optimal operation, maintenance schedules, and performance improvements.
• Monitor equipment performance data remotely and identify potential issues.
• Assist in developing and delivering remote training modules for client personnel.
• Manage and prioritize incoming remote support requests to ensure timely resolutions.

Skills

Industrial equipment

Remote troubleshooting

SCADA/PLC knowledge

Remote communication

Autonomous work

Documentation

Tools

Remote desktop

Video conferencing

Diagnostics software

Job description

About the Role

Our client, a global leader in specialized industrial machinery, is seeking a highly experienced and self-motivated Remote Industrial Equipment Technician to join their innovative support team. This is a unique opportunity for a technically adept professional to leverage their expertise in a fully remote capacity, providing expert troubleshooting and support to clients worldwide. You will be the go-to expert for complex technical issues, remotely guiding on-site personnel, and contributing to the continuous improvement of our client's cutting-edge equipment. This role requires exceptional communication skills, a deep understanding of industrial processes, and the ability to diagnose intricate problems without physical presence. You will be empowered to work from your preferred location, offering critical technical insights and solutions.

Key Responsibilities

• Provide advanced remote technical support and troubleshooting for industrial equipment, including complex machinery, control systems, and software.
• Analyze client-provided data, including sensor readings, error logs, and operational parameters, to diagnose issues.
• Develop and document detailed remote support procedures and best practices for common and complex problems.
• Conduct virtual inspections and guided troubleshooting sessions with on‑site client technicians via video conferencing and remote access tools.
• Collaborate with engineering and product development teams to identify and resolve recurring technical challenges.
• Create and update technical documentation, including FAQs, troubleshooting guides, and user manuals, based on remote support interactions.
• Advise clients on optimal equipment operation, maintenance schedules, and potential performance improvements.
• Monitor equipment performance data remotely where applicable and proactively identify potential issues.
• Assist in the development and delivery of remote training modules for client personnel.
• Manage and prioritize incoming remote support requests, ensuring timely and effective resolution.

Requirements

• Extensive experience (7+ years) in industrial equipment installation, maintenance, and repair, with a proven track record of complex troubleshooting.
• Strong theoretical and practical knowledge of mechanical, electrical, and control systems in industrial settings.
• Proficiency in interpreting complex technical schematics, blueprints, and diagnostic data.
• Exceptional remote communication and collaboration skills, with the ability to clearly articulate technical concepts to diverse audiences.
• Experience using remote desktop software, video conferencing tools, and other digital collaboration platforms.
• Ability to work autonomously, manage workload effectively, and meet challenging deadlines.
• A proactive and analytical mindset with a strong aptitude for problem-solving.
• Experience with SCADA, HMI, PLC programming, or specific industrial software is highly desirable.
• Strong documentation skills, with the ability to create clear and concise technical guides.
• A dedicated home office setup with reliable high-speed internet connectivity.

Benefits

• Fully remote work arrangement, offering exceptional flexibility and work-life balance.
• Competitive salary package with performance incentives.
• Access to cutting‑edge technology and ongoing professional development opportunities.
• Opportunities to influence product development based on field insights.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company-sponsored virtual events.
• A collaborative and innovative virtual work environment.