Remote Technical Support Specialist - Industrial Controls

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health insurance

Retirement savings

Job summary

Placements24 seeks a highly skilled Remote Technical Support Specialist to join a global innovator in industrial automation. You will provide expert remote assistance for installation, configuration, troubleshooting, and maintenance of complex control systems, operating fully from home as the primary client contact using advanced diagnostic tools and knowledge bases.

The ideal candidate has a Bachelor's degree in Electrical or Computer Engineering, at least four years in technical support for

Qualifications

• Bachelor's degree in Electrical Engineering or Computer Engineering.
• Minimum of 4 years in technical support or field service for industrial automation.
• Proficient with PLCs, HMIs, SCADA and drives.
• Strong knowledge of Modbus, Profibus and Ethernet/IP.

Responsibilities

• Provide expert remote support for industrial control systems (PLCs, HMIs, SCADA, drives).
• Diagnose hardware, software and network issues affecting system performance.
• Guide clients and on-site technicians remotely through installation, configuration and maintenance procedures.
• Analyze system performance data to identify root causes and recommend corrective actions.
• Develop and update technical documentation, knowledge base articles, and troubleshooting guides for remote support.
• Escalate complex issues to senior engineers or product development teams with detailed information.
• Manage incoming support requests, prioritize issues by severity, and ensure timely resolution per SLAs.
• Stay abreast of new product releases, software updates and industry best practices in industrial automation.
• Contribute to improving support processes and tools for enhanced remote service delivery.
• Deliver remote training sessions on product functionality and troubleshooting techniques.

Skills

Remote troubleshooting

Analytical thinking

Verbal communication

Problem solving

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Engineering

Tools

Remote access tools

Knowledge bases

Job description

About the Role

Our client, a global innovator in industrial automation and control solutions, is seeking a highly skilled and dedicated Remote Technical Support Specialist to join their expanding team. This role is designed for an expert who can provide exceptional remote assistance for the installation, configuration, troubleshooting, and maintenance of complex industrial control systems. Operating as a fully remote employee, you will be the primary point of contact for clients requiring technical support, utilizing advanced remote diagnostic tools, comprehensive knowledge bases, and effective communication strategies to resolve issues. Your expertise will be vital in ensuring the uninterrupted operation of critical industrial processes across various sectors. This is a unique opportunity to leverage your technical proficiency in a flexible, work-from-home environment while contributing to the success of a leading technology company. The ideal candidate is a proactive problem-solver, adept at diagnosing intricate issues and providing clear, concise solutions to technical challenges.

Key Responsibilities

• Provide expert remote technical support for industrial control systems, including PLCs, HMIs, SCADA, and drives.
• Diagnose and troubleshoot hardware, software, and network issues affecting system performance.
• Guide clients and on-site technicians through installation, configuration, and maintenance procedures via remote channels.
• Analyze system performance data to identify root causes of failures and recommend corrective actions.
• Develop and update technical documentation, knowledge base articles, and troubleshooting guides for remote support.
• Escalate complex issues to senior engineers or product development teams when necessary, providing detailed information.
• Manage incoming support requests, prioritize issues based on severity, and ensure timely resolution according to service level agreements (SLAs).
• Stay abreast of new product releases, software updates, and industry best practices in industrial automation.
• Contribute to improving support processes and tools for enhanced remote service delivery.
• Deliver remote training sessions on product functionality and troubleshooting techniques.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical discipline.
• Minimum of 4 years of experience in technical support or field service for industrial automation and control systems.
• In-depth knowledge of common industrial control hardware and software (e.g., Siemens, Rockwell Automation, Schneider Electric).
• Proven ability to diagnose and resolve complex technical problems remotely.
• Strong understanding of industrial communication protocols (e.g., Modbus, Profibus, Ethernet/IP).
• Excellent analytical, logical reasoning, and problem-solving skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote access software and collaboration tools.
• Self-motivated, organized, and able to manage workload effectively in a remote setting.
• Experience with specific control system components like VFDs or servo drives is highly desirable.

Benefits

• Our client offers a competitive salary and an attractive benefits package.
• This role provides the significant advantage of being fully remote, allowing for excellent work-life balance and the convenience of working from home.
• You will have access to continuous learning and professional development opportunities, including specialized training on cutting-edge automation technologies.
• A comprehensive health insurance plan, retirement savings options, and generous paid time off are provided.
• Join a globally recognized leader in industrial technology, work with advanced systems, and enjoy substantial career growth potential.
• Be part of an innovative team shaping the future of industrial automation from anywhere.