Remote Industrial Automation Support Specialist

Placements24; South Africa; A distancia; ZAR 420.000 - 660.000; Jornada completa

Descripción de la vacante

Placements24 is seeking a highly skilled Remote Technical Support Specialist to join their global automation team. This fully remote role handles expert-level support for industrial control systems, providing remote diagnostics and guidance to customers worldwide, including in Polokwane, Limpopo.

You will be the first point of contact for complex inquiries and contribute to knowledge bases and training. Applicants should have proven experience in technical support for industrial automation,

Formación

• Proven experience in technical support for industrial automation.
• In-depth knowledge of PLCs, HMIs and SCADA systems.
• Familiarity with Ethernet/IP, Profibus, Modbus.
• Strong remote troubleshooting and communication skills.
• Degree or diploma in Electrical Engineering or Mechatronics.

Responsabilidades

• Provide remote technical support for industrial control systems and automation hardware.
• Troubleshoot complex issues via phone, email and remote access tools.
• Diagnose hardware and software problems and offer solutions.
• Interpret schematics and logs to identify root causes.
• Escalate unresolved issues with detailed descriptions.
• Develop and maintain knowledge base articles and guides.
• Collaborate with sales and engineering for customer satisfaction.
• Manage service tickets and document interactions.
• Stay current with product updates and best practices.
• Potentially conduct remote training sessions for customers.

Conocimientos

Industrial automation

Remote support

PLCs/HMIs/SCADA

Remote diagnostics

Analytical skills

Communication

CRM tickets

Electrical degree

Educación

Technical degree or diploma in Electrical Engineering/Mechatronics

Herramientas

Remote diagnostic tools

CRM systems

Descripción del empleo

Placements24 is seeking a highly skilled Remote Technical Support Specialist to join their global automation team. This fully remote role handles expert-level support for industrial control systems, providing remote diagnostics and guidance to customers worldwide, including in Polokwane, Limpopo.

You will be the first point of contact for complex inquiries and contribute to knowledge bases and training. Applicants should have proven experience in technical support for industrial automation,