Guest Services Coordinator (Remote)

Placements24; Gauteng; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance benefits package

Paid time off and company holidays

Remote professional development

Supportive remote team environment

Job summary

Placements24 is seeking a Guest Services Coordinator for a remote role. You will be the primary point of contact for guests, handling inquiries, reservations, and service requests with professionalism from a home office.

You will provide timely, accurate assistance via digital channels, maintain guest records in the CRM, and collaborate with a remote team to deliver a seamless guest experience from booking to departure.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or guest relations.
• Excellent verbal and written communication in English.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a remote environment.

Responsibilities

• Manage incoming guest inquiries via phone, email, and chat, providing prompt and professional responses.
• Process reservations, modifications, and cancellations accurately and efficiently.
• Address and resolve guest issues and complaints with empathy and professionalism, escalating when necessary.
• Provide information about services, amenities, and local attractions to guests.
• Maintain guest records and update information in the property management system.
• Collaborate with other remote team members to ensure a seamless guest experience from booking to departure.

Skills

Customer service

Guest relations

Communication

CRM software

Education

High school diploma

Hospitality degree or related field (bonus)

Tools

CRM software

Job description

About the Role

Our client is looking for an efficient and customer-focused Guest Services Coordinator to join their virtual support team. In this role, you will be the primary point of contact for guests, managing inquiries, reservations, and service requests remotely. You will play a crucial role in ensuring a positive guest experience by providing timely and accurate assistance through various digital channels. This position is ideal for an individual who is passionate about hospitality, possesses excellent communication skills, and thrives in a remote work setting. You will contribute to maintaining the company's reputation for exceptional service and guest satisfaction by delivering outstanding support from your home office.

Key Responsibilities

• Manage incoming guest inquiries via phone, email, and chat, providing prompt and professional responses.
• Process reservations, modifications, and cancellations accurately and efficiently.
• Address and resolve guest issues and complaints with empathy and professionalism, escalating when necessary.
• Provide information about services, amenities, and local attractions to guests.
• Maintain guest records and update information in the property management system.
• Collaborate with other remote team members to ensure a seamless guest experience from booking to departure.

Requirements

• High school diploma or equivalent; a degree in hospitality or a related field is a plus.
• Minimum of 2 years of experience in a customer service or guest relations role, preferably in the hospitality industry.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer relationship management (CRM) software and standard office applications.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Strong problem-solving skills and a commitment to guest satisfaction.

Benefits

• Competitive annual salary.
• Health insurance benefits package.
• Paid time off and company holidays.
• Opportunities for remote professional development.
• A supportive and collaborative remote team environment.