Remote Hospitality Support Specialist (Part-Time)

Nhs Scotland; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Nhs Scotland is seeking a Remote Customer Service Specialist in the hospitality sector. The role focuses on delivering exceptional support to guests and clients from a fully remote setup, handling inquiries and guiding bookings.

Ideal candidates will excel in communication, have a customer-first mindset, and adeptly navigate multiple digital platforms to resolve issues and enhance guest experiences across our diverse property portfolio.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist guests with booking accommodations, modifications, and cancellations.
• Provide information about hotel amenities, services, local attractions, and travel recommendations.
• Troubleshoot and resolve customer issues and complaints efficiently and empathetically.

Job description

Nhs Scotland is seeking a Remote Customer Service Specialist in the hospitality sector. The role focuses on delivering exceptional support to guests and clients from a fully remote setup, handling inquiries and guiding bookings.

Ideal candidates will excel in communication, have a customer-first mindset, and adeptly navigate multiple digital platforms to resolve issues and enhance guest experiences across our diverse property portfolio.