Remote Customer Care Specialist

Nhs Ayrshire & Arran; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary & incentives

Fully remote work

Health and wellness benefits

Career growth opportunities

Home office setup allowance

Job summary

NHS Ayrshire & Arran is seeking a Remote Customer Service Associate to join a fully remote team. You will be the primary contact for customers, handling queries and ensuring a positive experience across digital channels.

Role emphasizes strong communication, independence, and the ability to work from anywhere with a reliable home setup and internet connection. Competitive incentives accompany a fully remote model.

Qualifications

• Experience in customer service or related role is advantageous.
• Exceptional written and verbal communication skills.
• Proficiency with digital communication tools and CRM systems.
• Strong organizational skills and ability to manage time remotely.
• Self-starter with capacity to work independently and meet targets.
• Reliable internet connection and a dedicated home workspace.

Responsibilities

• Provide prompt customer support via email, chat, and social media.
• Resolve inquiries, complaints and technical issues empathetically.
• Maintain accurate records of customer interactions in the system.
• Identify customer needs and explain product features and benefits.
• Collaborate with internal teams to ensure cohesive customer experience.
• Suggest process improvements for better service delivery.

Skills

Customer service

Written and verbal communication

Digital communication tools

Time management

Tools

CRM systems

Job description

NHS Ayrshire & Arran is seeking a Remote Customer Service Associate to join a fully remote team. You will be the primary contact for customers, handling queries and ensuring a positive experience across digital channels.

Role emphasizes strong communication, independence, and the ability to work from anywhere with a reliable home setup and internet connection. Competitive incentives accompany a fully remote model.